Quality Assurance Specialist

Quality Assurance Specialist

Location: Brooklyn, NY
Position Type: Full-Time

Schedule:

Monday through Friday, Standard Business Hours
Salary: DoE

Position Summary:
The Quality Assurance Specialist supports agency-wide compliance and quality initiatives by monitoring programs, assisting with audits and surveys, and working collaboratively with leadership to ensure regulatory standards and high-quality care are maintained across all programs.

Essential Responsibilities:

• Provide guidance and feedback to administrators and program staff related to compliance and quality improvement
• Maintain a working knowledge of applicable regulations, including NYS OPWDD and other governing authorities
• Participate in required regulatory and certification-related trainings
• Provide technical assistance and support to OPWDD-certified programs as needed
• Conduct compliance reviews, audits, and internal surveys across agency programs
• Perform technical assistance visits, including documentation reviews and physical inspections
• Identify compliance risks and recommend corrective and preventative actions
• Assist in developing, implementing, and monitoring corrective action plans with program leadership
• Prepare clear written reports outlining findings, corrective actions, and follow-up requirements
• Assist with internal and regulatory investigations in accordance with OPWDD and NYS Justice Center requirements
• Support key quality assurance initiatives across the organization

Additional Duties:

• Serve as a member of agency-wide committees
• Perform other related duties as assigned

Qualifications & Skills:

• High school diploma or equivalent required
• Prior experience in human services, quality assurance, compliance, or a related field preferred but not required
• Training will be provided