Director of Quality Assurance

For over 60 years, Abilities First, Inc. has been empowering individuals with developmental disabilities to live their most vibrant, independent lives. From early education to adulthood, our wide range of services—including preschool and school programs, day programs and residential services , community connections, and employment services—are designed to uplift every individual’s unique strengths and dreams.

We believe in the power of people—of every background, identity, and ability—to create change and build a more inclusive world. Abilities First is proud to be an equal opportunity employer and is welcoming and supportive of people of varying abilities, races, ethnicities, religions, socio-economic status, gender and gender identities. At Abilities First, you’ll join a mission-driven team that values collaboration, celebrates individuality, and is dedicated to meaningful work.

If you're ready to turn your passion into purpose, we’d love to welcome you aboard.

Abilities First is seeking a Director of Quality Assurance. The Director of Quality Assurance provides leadership and oversight of Abilities First, Inc.’s Quality Assurance, Incident Management, and Corporate Compliance functions. The Director is designated to oversee the agency’s Corporate Compliance Plan and serves as the Compliance Officer for Abilities First.

The Director is responsible for maintaining effective systems of internal monitoring and audit to assess regulatory compliance, quality of services, and organizational risk, and to support agency readiness for external reviews conducted by OPWDD and other state oversight and regulatory agencies. The Director provides leadership, supervision, and support to the Quality Assurance team and works collaboratively with program and administrative leadership to proactively identify opportunities to strengthen service quality, regulatory compliance, operational practices, and outcomes for the people supported by Abilities First.

The Director of Quality Assurance reports to the Chief Administrative Officer regarding routine functions and maintains direct communication with and access to the Chief Executive Officer and Board of Directors regarding compliance, incident management, organizational risk, and other matters requiring independent reporting or escalation.

This is a full-time Exempt position with an annual salary range of $88,600–$97,500, commensurate with experience

• Provides leadership, supervision, training, professional development, and ongoing support to Quality Assurance staff.
• Provides oversight of the agency’s Incident Management Program, including assigning and monitoring investigations, ensuring investigations are timely, thorough, objective, and compliant with applicable requirements, and supporting the development and monitoring of corrective actions and recommendations.
• Conducts or participates in incident investigations when necessary or appropriate.
• Oversees the agency’s internal audit and monitoring processes to evaluate regulatory compliance, quality of care and services, operational effectiveness, and readiness for external surveys and reviews.
• Identifies trends, systemic concerns, and areas of organizational risk through analysis of incident, audit, compliance, and quality data and communicates findings and recommendations to appropriate leadership.
• Leads the development, implementation, and ongoing evaluation of policies and procedures related to Corporate Compliance, HIPAA, FERPA, and other applicable federal and state laws, regulations, and standards.
• Leads the development and implementation of the agency’s Quality Improvement Plan in collaboration…