Quality Assurance Specialist; Non-Profit

• Full-time

AHRC New York City is a large, complex nonprofit organization dedicated to supporting neurodivergent children and adults (those with autism, down syndrome, cerebral palsy, intellectual/developmental disabilities, and other disabilities) through a broad spectrum of services , and a family governed organization that envisions a socially just world where the power of difference is embraced and reflected in all that we do.

Generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity, and optimism and as we advocate for people with disabilities to lead full and equitable lives.

AHRC NYC is seeking a Quality Assurance Specialist for their Hudson River division. The Quality Assurance Manager conducts field inspections and process compliance reviews to verify that HRS services meet contract specifications and that managers and supervisors follow established procedures. The position completes and documents inspections, reports deficiencies, tracks required actions and manager progress, and verifies that corrections are completed and sustained.

This work supports HRS’s Quality Assurance Plan and Cleaning Industry Management Standard (CIMS) processes.

Compensation Package
: $66,300 per year plus a very generous and comprehensive Benefit package. See Benefit information below.

Schedule
:
Monday through Friday 9am-5pm....35 hours per week.

Quality Assurance Manager works under the direction of the Regional Manager QA and coordinates with Regional Managers, Assistant Regional Managers, site managers, forepersons, and other designated staff. The position monitors and verifies service quality and procedural compliance. Managers and supervisors remain responsible for daily operations, employee supervision, and implementation of corrective actions.

A minimum of 80% of work time is expected in the field at HRS service locations. Field work includes scheduled and unannounced visits, quality inspections, review of site records, observation of employee work, and verification of Regional Manager follow-through. The remaining time supports reporting, inspection planning, and tracking outstanding actions. Work schedules must be flexible to observe services during early morning, evening, overnight, and weekend hours as assigned.

May be necessary to back up operations when directed.

HRS craftsmanship means understanding the work, taking pride in how it is performed, and accepting quality as the finished product. This position reinforces that standard through objective observation, clear reporting, consistent follow-up, and respectful interactions with employees, including employees with intellectual and developmental disabilities.

• Conduct scheduled and unannounced inspections at assigned accounts using the approved HRS Quality Assurance Plan, contract scope of work, service frequencies, and inspection criteria.
• Complete accurate inspections in Janitorial Manager using approved templates and scoring standards. Record specific observations, locations, and supporting photographs when appropriate and permitted.
• Inspect routine cleaning, periodic services, floor care, and other assigned work for completeness and quality. Compare observed conditions with contract requirements and approved work schedules.
• Observe employee work practices and verify adherence to assigned tasks, work instructions, customer service expectations, and applicable uniform requirements. Report discrepancies to the responsible manager.
• Monitor whether responsible managers complete required weekly inspections and other assigned QA activities. Identify…