Customer Quality Service Specialist

Position:Customer Quality Service Specialist

Location: Elma, NY

Job :1253

# of Openings:1

Steuben Foods is a leading aseptic food and beverage manufacturer in the United States, proudly operating as a longstanding family-owned business. With roots firmly planted in Western New York, we are committed to providing our customers with superior aseptic products in a safe, clean, and efficient workplace environment. Our dedication to excellence in food safety and quality, innovation, and continued growth has propelled us to become a trusted name in the industry.

Schedule: Monday–Friday, with weekends as needed

We are seeking a Customer Quality Service Specialist to support customer quality requirements, product commercialization, and ongoing product changes within our food manufacturing operation.

This position serves as a key connection between customers and internal teams, helping ensure product formulations, specifications, documentation, and quality requirements are accurately established and maintained. The ideal candidate is highly organized, detail-oriented, comfortable managing multiple projects, and able to communicate effectively with customers and cross-functional teams.

• Support food safety and quality activities related to new customers, new products, and product commercialization
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• Coordinate and execute customer quality requirements and support audit requirements, including SQF
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• Communicate directly with customers through email, phone, and meetings regarding product formulations, specifications, commercialization projects, and requested changes.
• Review and approve specification packets and coordinate approved changes with appropriate internal departments.
• Collaborate with Quality, Manufacturing, Business Development, Procurement, and other departments to ensure new products and product changes are successfully prepared for production.
• Coordinate the commercialization process and help maintain clear project stages, timelines, responsibilities, and deliverables.
• Identify potential roadblocks affecting customer projects and work with internal and external teams toward resolution.
• Gather and analyze laboratory and product data to help establish or update product specification ranges.
• Prepare data summaries, trending information, and statistical analyses for internal teams and customers.
• Support Manufacturing by ensuring customer formulations and finished-product specifications are accurately converted and communicated for production.
• Create and maintain product models, resource codes, bills of material (BOMs), quality specifications, and other product information within company ERP systems.
• Support product setup and maintenance within Protean and SAP
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• Create and maintain Product Engineering Records (PERs) and related commercialization documentation.
• Utilize project management systems to track projects, tasks, deadlines, and accountability.
• Maintain controlled documents and assist with updates to manufacturing and operational documentation.
• Support traceability and Mock Recall exercises as required.
• Assist with commercialization stage-gate activities from successful pilot production through production trials and commercial production.
• Participate in customer meetings and new customer introductions as needed.
• Prepare and maintain commercialization status reports, project management reports, KPI reporting, and other quality documentation.
• Follow all company food safety, quality, sanitation, and workplace safety requirements.
• Maintain a clean and sanitary work area.
• Perform other duties as assigned.

Education & Experience

• Associate degree in Business, Science, Food Science, Quality, or a related field preferred
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• 5+ years of experience in project management,…