Customer and Quality Systems Leader

The company built on breakthroughs.
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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation
• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Corning Environmental Technologies is seeking a Quality Systems Manager to lead the Quality Management System (QMS) at our [confirm external plant name/location] facility. In this role, you will own IATF (International Automotive Task Force) 16949 certification, drive customer quality alignment, and lead a team focused on continuous improvement, corrective action, and document control.

Key Responsibilities

• Lead and maintain the plant QMS, including document control, change management administration, and IATF 16949 certification processes; report monthly QMS metrics and develop the annual audit schedule
• Serve as the primary customer advocate — manage customer-specific requirements, lead customer visits and audits, communicate quality issues, and drive timely 8D (Eight Disciplines) report development with Operations and Engineering
• Manage the Corrective and Preventive Action (CAPA) process using [ETQ — confirm for external use], including plant training and quarterly effectiveness audits
• Oversee Production Part Approval Process (PPAP) activity for new products and process changes; approve quality change requests and act as Quality Receiver for new lines and plant expansions
• Coordinate the Return Material Authorization (RMA) process and internal/external audit schedules; partner with Product Engineering and Operations to resolve plant quality issues
• Manage and develop direct reports in alignment with plant quality objectives

Required Education & Experience

• Bachelor's degree, preferably in a technical discipline
• 5+ years of experience in a manufacturing environment
• Familiarity with IATF 16949 and/or ISO 9001 quality management systems
• Understanding of process control, including variability, sampling methods, and Measurement System Analysis (MSA)
• Experience driving root cause analysis and problem solving in a manufacturing setting
• Proficiency in Microsoft Excel and Power Point
• Experience managing direct reports in a manufacturing quality environment

Desired Education & Experience

• Environmental technology or automotive industry experience
• Six Sigma and Statistical Process Control (SPC) expertise
• IATF 16949 internal auditor training or certification
• VDA (Verband der Automobilindustrie) 6.3 and/or 6.5 auditor training or certification
• Experienc…