Tenant Services Representative

Overview

The Tenant Services Representative performs daily and monthly property‑management and tenant‑relations tasks to ensure happy tenants, high‑level occupancy, efficient collections, and organized processes and data systems.

• 1 year of experience in office work with a strong customer service component (phone and in‑person), in an office with at least 3 other office employees.
• Robust computer skills (Word, G‑suite, Acrobat), typing 50 WPM.

• Daily: update Vacancy Sheet (incoming deposits, move‑in and move‑outs, contact info, etc.).
• Weekly: verify that online listings are active and up to standard; update listings as needed.
• Weekly: discuss with Property Manager any slow‑moving units, adjust strategy accordingly.
• Oversee broker communications.
• Process tenant applications.
• Oversee tenant communications by phone, email, and online portal chat.
• Prepare and issue new leases, lease and voucher renewals.
• Onboarding and offboarding new tenants in Rent Manager.
• Post monthly rent charges, issue statements; record and deposit rent checks.
• Oversee collections and communicate with tenants regarding arrears.
• Record violations, facilitate resolution and follow status, update records.
• Oversee parking rentals and records.
• Schedule and oversee preventative maintenance.

• Entry level

• Full‑time