Collections Manager

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in‑house expertise in acquisitions, development, design and construction, asset management, and property management.

Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator.

Fairstead’s Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships

• Resident Inquiries and Financial Matters
• Issue letters and call residents regarding arrears before referring them to LLT Counsel
• Respond to resident inquiries regarding case status and ledger matters
• Liaise with accounting staff regarding ledger matters
• Analyze resident ledgers for accuracy and suggest and adjust as needed
• Research and resolve payment discrepancies and resident’s queries as needed
• Track and enforce payment plans and consents
• Responsible for overseeing the preparation and delivery of resident communication to encourage timely payment of charges due and facilitate the collection of delinquent accounts
• Establish, oversee, and participate in the implementation of a “new resident” orientation program for all assigned properties, with the objective of setting clear expectations regarding the lease requirements as they relate to payment of rent
• Oversee and participate in resident meetings to review account balances, rent court status, delinquency history, and any topics related to their ability to meet the financial obligations of their lease agreement
• Monitors delinquency memos as a tool to oversee the collection process on multiple sites and enter memos when directly acting on a specific resident account
• Responsible for the timely filing of failure to pay rent complaint and warrant of restitution with the court and scheduling the eviction with the Sheriff or Constable’s office

• Ensure landlord‑tenant cases are moving forward with the court timeline
• Confirm with management cases to move forward with law firms for nonpayment cases/holdovers
• Work with CM to gather documentation to commence nonpayment and holdover cases
• Ensure all affidavits are executed by the appropriate parties and sent to outside counsel
• Review monthly attorney bills for any discrepancies, as well as account reviews and validation of charges
• Upload court stipulations and update tenant records/files on Yardi
• Update court disposition on Yardi with any relevant court dates
• Track warrants and evictions and update tenant records/files on Yardi
• Other related duties, as needed

• Gather and provide all necessary documents for DHCR (Division of Housing and Community Renewal) complaints/cases required by outside counsel
• Update shared DHCR files, court documents, and correspondence to Yardi

• Maintain accurate reports of DHCR cases
• Update reporting on legal cases in Yardi
• Maintain monthly report on all outstanding severed rents and fees
• Run monthly arrears reports for new rent demands
• Update tenant’s status on Yardi
• Prepare other reports as needed

• Update CM with repair requests and access dates required by court stipulations

• Send out initial notices for nonpayment (5-day notices), as needed
• Assist CMs and ACMs with standard notices for lease violations
• Prepare payment agreements
• Prepare riders and early termination agreements with appropriate review by counsel
• Prepare concession agreements with appropriate review by counsel and guidance from CM, AM
• Prepare surrender agreements for move out inspections
• Prepare other agreements, correspondence as needed

• Performs other related duties as required