Property Manager

As a Property Manager with First Service Residential’s Multifamily division, you’ll be responsible for managing a portfolio of rental properties of varying asset classes (affordable, Luxury, new development, Class A/B) across New York City and the surrounding boroughs.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Manage the day-to-day operations of a portfolio of affordable, rent-stabilized, and market-rate properties, including supervising team members, daily activities, and resources to achieve established financial and operational goals; conduct weekly site visits.
• Oversee all staff and operations within the assigned portfolio, including leasing activities as needed.
• Manage client and owner relationships by conducting property tours, providing property performance updates, and responding to owner requests in a timely manner.
• Monitor and manage property cash funds.
• Participate in the development, preparation, and presentation of operational budgets and business plans.
• Achieve revenue targets by establishing rent rates and ensuring rents and fees are collected and posted accurately and on time.
• Gather, analyze, and interpret market and economic trends that may impact property performance.
• Implement short- and long-term marketing and leasing strategies to achieve occupancy and revenue goals.
• Provide input on annual budgets by analyzing financial statements, market conditions, and operational reports.
• Oversee lease administration and enforcement, including application approvals, renewals, notices, fee assessments, and resident compliance with lease terms.
• Propose and manage market-rate renewal offers and generate renewal proposals for all expiring leases.
• Develop and maintain unit turn schedules and make-ready lists.
• Manage DHCR registrations for all applicable units.
• Assist residents and resolve escalated resident concerns as needed.
• Attend and lead meetings and conference calls with ownership as required.
• Oversee construction projects, capital improvements, and compliance-related corrective work, including but not limited to LL11/FISP, LL84, and elevator modernization projects.
• Communicate regularly with residents regarding construction activities and capital improvement projects.
• Manage relationships with third-party amenity providers.
• Ensure all vendors maintain required insurance coverage and credentials through approved credentialing services.
• Oversee maintenance of building systems and infrastructure, including HVAC systems, boilers, elevators, and other critical property components.
• Process accounts payable accurately and in a timely manner.
• Initiate legal proceedings, including non-payment, nuisance, and other applicable housing cases.
• Initiate and manage collection actions as necessary.
• Monitor and address illegal subletting and unauthorized short-term rental activity.
• Prepare and maintain arrears reports.
• Coordinate and manage eviction proceedings.
• Maintain current knowledge of rent stabilization laws and guidelines.
• Oversee building staff performance, scheduling, meetings, and labor/employee relations matters.
• Review and approve weekly payroll for building staff.
• Respond to online reviews and reputation management platforms, including Yelp, , Google, and similar sites.
• Prioritize building repairs, maintenance projects, and capital purchases.
• Ensure compliance with all applicable codes, regulations, and agency requirements, including violations issued by DOB, DOHMH, FDNY, HPD, and other regulatory agencies.
• Ensure safety and security programs, procedures, and safeguards are properly…