Property Manager​/Director

Schedule:

Monday–Friday, 9 a.m.–5 p.m. Occasional work outside regular business hours, including evenings and weekends, is required to support operational needs, scheduled events, and urgent building matters.

Reports to:

CEO

Kreate Hub seeks an experienced manager to lead its Bronx location, a workspace community for artists, makers, and creative businesses. You will oversee daily operations, member experience, leasing, and collections, and maintain high occupancy through effective sales follow‑up, renewals, and consistent service standards.

• Leasing and occupancy:
  Respond promptly to inquiries, conduct tours, convert prospects into members, manage renewals, and plan ahead for vacancies.
• Member service:
  Build strong relationships, anticipate member needs, resolve concerns professionally, and apply membership and billing policies consistently.
• Property operations:
  Coordinate maintenance, vendors, supplies, and move‑ins and move‑outs. Maintain clean, safe, functional spaces and follow security and emergency procedures.
• Collections and expenses:
  Monitor overdue balances, document payment follow‑up, maintain accurate records, and control expenses within approved budgets.
• Community engagement:
  Organise approved events, marketing outreach, and local partnerships that strengthen member engagement and attract prospective members.
• Team coordination:
  Set clear priorities for staff and contractors, support staff development where assigned, and ensure timely completion of work.
• Performance reporting:
  Provide weekly updates to the CEO on occupancy, vacancies, sales conversion, retention, collections, and operational issues. Recommend improvements and track actions through completion.

• At least four years of experience in coworking or hospitality.
• Sales and customer‑service experience, with demonstrated results in occupancy, revenue, or retention.
• Ability to manage daily operations, coordinate vendors and teams, and balance competing priorities.
• Strong organization, clear written and verbal communication, accurate financial recordkeeping, and reliable follow‑through.
• Sound judgment in resolving conflicts, enforcing policies, and escalating issues appropriately.
• Proficiency with CRM, property‑management, or comparable business systems.
• Experience with creative communities, event programming, or studio leasing is preferred.