Assistant Community Manager

Assistant Community Manager ( Vacancy/Compliance Focused)

Location: On-site | Harlem

Reports to: Community Manager

The US base salary range for this full-time position is $38.46 plus discretionary bonus

Property Overview:

Wilson Houses, part of NYCHA’s PACT program, is located in East Harlem, Manhattan, and is intended to enhance the quality and affordability of housing for its residents. The development consists of a single campus with 398 residential units across three 20-story high-rise elevator buildings, each equipped with two elevators. A community center is attached to one of the buildings.

The property also includes:

Two basketball courts

Open paved and landscaped areas

The property is owned by the New York City Housing Authority (NYCHA) and, through a 99-year leasehold established as part of the PACT transaction, is supported by a development team consisting of Hope Community and Apex Building Group. Twin Pines Management will provide property management services, with an overall focus on community engagement, resident satisfaction, and improving the quality of life for residents.

Role and Responsibilities Overview

POSITION SUMMARY

The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager's absence. This role focuses on leasing support, resident services, and administrative and financial accuracy at the property level.

KEY RESPONSIBILITIES

Property Operations Support

• Assist the Community Manager with day-to-day operations, leasing, and resident relations
• Assist with move-in/move-out processing and unit turnover coordination
• Assist with property inspections and coordination of vendor and maintenance work
• Manage the property in the Community Manager's absence, including staff direction and issue resolution
• Support rent collection, delinquency follow-up, and resident ledger accuracy
• Assist with preparation of financial and operational reports
• Maintain accurate resident files and administrative records

Compliance Support

• Support compliance documentation and recertification processes in partnership with the Compliance department
• Assist in maintaining audit-ready resident files

Resident Relations

• Respond to resident inquiries and service requests, escalating as needed
• Support resident engagement activities and communications
• Assist in resolving resident concerns professionally and promptly

QUALIFICATIONS & EXPERIENCE

• High school diploma required; some college coursework preferred
• 1-2 years of property management or related administrative experience
• Strong communication, organizational, and customer service skills
• Familiarity with property management software preferred
• Ability to work occasional evenings/weekends as needed

CORE COMPETENCIES

• Property administration and recordkeeping
• Resident service and communication
• Basic financial/ledger accuracy
• Time management and multi-tasking
• Team collaboration

SUPERVISORY RESPONSIBILITIES

No direct reports; this position does not carry standing supervisory responsibility, but may direct leasing or administrative staff when managing the property in the Community Manager's absence.

PHYSICAL DEMANDS, WORK ENVIRONMENT & TRAVEL

• Physical Demands: Requires extended periods of sitting and standing, computer use, and regular property walk-throughs including stairs; occasional lifting up to 25 lbs.
• Work Environment: On-site at the assigned property, including office, common areas, and unit interiors.
• Travel: Minimal; occasional travel for training.
• We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
• Medical, Dental, and Vision coverage
  
  Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
• Flexible Spending Accounts (FSA)
  Pre-tax accounts available for eligible healthcare and dependent care expenses.
• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.
• Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.
• Mission-Driven Work The opportunity to make a meaningful impact by…