Assistant Property Manager- Multifamily

Assistant Property Manager – Multifamily

Hamburg, NY | Full-Time, Onsite | $23.00–$25.00 per hour

Take the Next Step in Your Property Management Career

We’re seeking an experienced Assistant Property Manager to help oversee the daily operations of a multifamily residential community in the Hamburg, NY area.

This is a hands-on position for someone who understands what keeps a residential community running: responsive resident service, accurate account management, consistent leasing follow-up, organized records, and close coordination with maintenance and onsite staff.

Working closely with the Property Manager, you’ll serve as an important point of contact for residents, prospective residents, vendors, maintenance personnel, and other members of the onsite team. When the Property Manager is unavailable, you’ll help provide operational coverage and keep property priorities moving.

This is a strong opportunity for a property management professional who can contribute from day one while continuing to build their experience and take on greater responsibility.

Your responsibilities will include:

• Support the Property Manager with daily property operations and administrative responsibilities
• Help oversee property operations and assume additional responsibilities when the Property Manager is unavailable
• Maintain accurate resident accounts, records, reports, and property documentation
• Receive and accurately record rent, deposits, application fees, and other payments
• Prepare deposits and complete related documentation in accordance with company procedures
• Follow up on delinquent accounts and prepare appropriate notices
• Process move‑ins, move‑outs, lease renewals, and security deposit documentation
• Respond to prospective residents, conduct property tours, and assist with applications and leasing
• Answer and route calls from residents, prospects, vendors, and other contacts
• Communicate regularly and professionally with current and prospective residents
• Address resident questions and concerns with patience, good judgment, and appropriate follow‑through
• Receive resident service requests and coordinate with maintenance for prompt attention
• Follow up with residents after maintenance work is completed
• Assist with move‑in, move‑out, and vacant apartment inspections
• Walk and monitor the property while onsite, noting litter, maintenance needs, curb appeal issues, and other operational concerns
• Complete required daily, weekly, and monthly property reports
• Keep leases, resident files, reports, and other property records organized and current
• Support resident retention, outreach, and property marketing activities
• Stay informed about local rental conditions, market trends, and competing communities
• Conduct all business in accordance with company policies, Fair Housing requirements, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable federal, state, and local laws
• Perform other reasonable duties related to property operations as assigned

We’re seeking someone with an established foundation in multifamily or residential property management. You should be comfortable handling both the administrative and resident-facing sides of the job.

• At least two years of experience as an Assistant Property Manager or in multifamily leasing, residential property management, or a closely related role
• Experience with resident accounts, rent collection, deposits, and delinquency follow‑up
• Working knowledge of leasing, renewals, applications, move‑ins, and move‑outs
• Strong resident relations and customer service skills
• The ability to communicate calmly and professionally during difficult resident or collection conversations
• Strong administrative, organizational,…