Researcher Vice President - Commerce Center

Position: Experience Researcher Vice President - Commerce Center
Location: New York

Shape the future of global payments by turning complex client insights into strategies that drive meaningful product impact.

As an Experience Research Vice President in the Corporate Investment Bank Payments Experience Design team, you will play a key role in shaping the strategy, design, and functionality of payments products and services used by some of the world's largest and most complex organizations. You will leverage qualitative, quantitative, and mixed-methods research to identify customer needs, generate actionable insights, and influence product and design decisions.

You will also help build and evolve strategic research programs, including identifying and applying AI-enabled approaches that improve research execution, streamline processes, and connect client understanding to business priorities, product outcomes, and measurable  this role, you will collaborate closely with Design, Product Management, Engineering, and Research partners across our global Payments Experience Design team to ensure client insights inform priorities, shape solutions, and support the delivery of intuitive, effective, and scalable experiences.

Job responsibilities

Design and execute qualitative, quantitative, and mixed-methods research studies that address complex client, product, and business questions

Analyze and synthesize research findings to identify client needs, behavioral patterns, pain points, and opportunities that inform product strategy and experience design

Translate insights into clear, actionable recommendations that influence product priorities, design decisions, and roadmap planning

Contribute to the development and scaling of strategic research programs that generate ongoing client insight, measure outcomes, and support business objectives

Identify, build, and leverage AI-enabled tools, workflows, and processes that enhance research execution, improve efficiency, and support high-quality insight generation

Partner with cross-functional teams to embed research throughout the product development lifecycle and promote evidence-based decision-making

Advocate for client needs and behaviors across complex B2B and payments experiences, balancing user goals with business and technology considerations

Communicate insights and recommendations through compelling presentations, workshops, reports, and readouts tailored to a range of stakeholders

Stay current on industry trends, research methodologies, and emerging best practices to continuously strengthen research strategy and execution

Required qualifications, capabilities, and skills

Formal training or certification on experience research concepts and 5+ years applied experience5+ years of experience or equivalent expertise in market research, with exposure to digital and user experience

Demonstrated strength in qualitative and quantitative research methods, including survey design, interviews, usability testing, ethnography, statistical analysis, and synthesis of complex data Experience building, contributing to, or scaling strategic research programs that inform product priorities, generate ongoing customer insight, and measure impact over time Ability to identify and apply AI-enabled capabilities to strengthen research operations, improve process efficiency, and enhance the quality and scalability of research execution

Proven ability to collaborate with cross-functional partners to influence decisions and drive alignment

Ability to plan and execute rigorous research, adapt to evolving business needs, and maintain high standards for quality and methodological integrity

Excellent written, verbal, and visual communication skills, with the ability to present insights clearly and persuasively to stakeholders at all levels

Proficiency with PowerPoint,…