General Manager - JFK Airport - Reserve; Wine Bar

POSITION DESCRIPTION

POSITION TITLE:

General Manager - 375 Reserve

EMPLOYMENT CLASSIFICATION:
Exempt

POSITION

REPORTS TO:

Flagship Manager

DEPARTMENT:
Dining Division

At Paradies Lagardère, our mission is to maintain first‑class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top‑notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations.

We specialize in experiences.

The 375 Reserve General Manager is truly a partner, as they invest in the restaurant for which they are ultimately responsible. Whether leading an on‑trend national brand, or an iconic concept from the local community, you will create and deliver first‑class experiences for the traveling public. You demonstrate a passion for the guests’ overall experience, through the selection, development, and motivation of associates.

Your commitment to running an efficient and profitable restaurant is evident by maintaining the highest standards and unwavering support for the entire staff.

In joining our team, you commit to supporting this mission, by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

All Paradies Lagardère positions, including the General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First‑Class, Innovation, Commitment), and recognize and satisfy all restaurant guests.

The General Manager will provide 100% support and commitment to achieving the company’s strategic goals including profitable growth, guest satisfaction and associate engagement. The General Manager is responsible for executing the location/brand standards as designed, taking ownership of the restaurant, and providing leadership to the team. Ensure all guests receive an exceptional experience and create a culture where employees are empowered to do the same.

The General Manager strives to develop and mentor the Management Team as well as the hourly employees, acting as a role model and a teacher. Functions include, but are not limited to the following areas:

Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.

• Must be passionate about supporting your TEAM!
• Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers.
• Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures.
• Source high potential candidates using a variety of recruiting avenues. Ensure each candidate is screened using approved interview guides.
• Ensure all direct reports complete all compliance based and brand specific training by the due date.
• Set clear performance goals and expectations for your team. Following up consistently, providing feedback on an ongoing basis.
• Ensure performance evaluations and associate coaching is delivered on a timely basis.
• Drive associate engagement through a variety of methods, including the annual engagement survey. Be an active listener and leader, holding regularly scheduled meetings to assess the team’s morale and making necessary adjustments.

Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind.

• Must have a passion for the guest!
• Must say “Yes”, “Please” and “Thank You”!
  Must smile often!
• Ensure…