Barista Coach Coffee Shop, Part-Time

Barita

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

To prepare and serve coffee and food in our Coach Coffee Shops. This position will be responsible for customer service, which will include taking orders, recommending drinks or food items and ensuring a positive customer experience. Tasks will include operating coffee machines and maintaining cleanliness. Must have knowledge of different coffee types, brewing methods and customization options to meet customer preferences.

• Guest Engagement: Great and assist guests with warmth and authenticity that makes them feel welcomed and look for cues on how we may make their experience fun and memorable.
• Product Knowledge: Maintain deep knowledge of menu merchandise, and Coach brand heritage to seize opportunities to share the craft & quality in all of our products.
• Selling
  
  Skills:
  
  Meet individual and store sales goals by sharing our different beverages, food, and merchandise options. Identify opportunities to enhance guest experience through customization (e.g., alternative milks, extra shots, larger sizes) and ensure their awareness of limited availability items.
• Visual Standard: Support floor sets, replenishment, and visual merchandising standards.
• Operational Excellence: Maintain a clean, organized, and stocked workplace, ensuring proper sanitation and food safety standards are always followed. Operate espresso machines, grinders, and ovens to prepare and serve handcrafted beverages following recipe standards and customer preferences.
• Team
  
  Collaboration:
  
  Work closely with team members to solve problems and ensure a seamless guest experience. Support team goals by sharing selling strategies and celebrating wins together.

• Prior experience as a barista or in a cafe setting is preferred.
• Strong communication and customer service skills.
• Basic math skills for handling transactions and managing cash.
• Available to work flexible hours/shifts that may include early mornings, evenings, weekends and holidays.

• Ability to work in a fast paced environment.
• Ability to stand for extended periods.
• Can lift and carry items up to 25 lbs.
• Effective client service skills.
• Proven organizational skills.
• Proven ability to work with food & beverage operating systems.
• Strong interpersonal skills.
• Work as part of a team and build relationships.

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully;…