Server, Server​/Wait Staff

Description

POSITION TITLE:
SERVER – NEW YORK

REPORTS TO:
FLOOR MANAGER, ASSISTANT GENERAL MANAGER & GENERAL MANAGER; MANAGER(S) ON DUTY

DEPARTMENT: Front of House (FOH)

CLASSIFICATION: Variable Hour, Non-Exempt (Tipped)

STATUS: Full-Time / Part-Time (as scheduled)

PAY RATE: $11.35 per hour, plus tips

Bagatelle is more than a restaurant—it is an experience. Inspired by the celebratory spirit of the French Riviera, Bagatelle combines exceptional cuisine, vibrant energy, impeccable service, and warm hospitality to create unforgettable moments for every guest. Every table should feel as though they have been welcomed into the home of an epicurean bon vivant.

The Server is responsible for delivering an elevated dining experience through exceptional hospitality, expert menu knowledge, attentive service, and thoughtful salesmanship. This role is central to building meaningful guest relationships, anticipating needs, and confidently guiding guests through both the food and beverage menus. A successful Server enhances each guest's experience by making personalized recommendations, accommodating dietary needs, and creating memorable moments while maximizing food and beverage sales through knowledgeable and genuine upselling.

The ideal candidate combines professionalism, product knowledge, attention to detail, and emotional intelligence to deliver the highest standards of luxury hospitality.

Guest Experience & Hospitality

• Welcome and engage guests with warmth, professionalism, and genuine enthusiasm throughout their dining experience.
• Build rapport with guests by creating personalized, memorable interactions that encourage repeat visits and guest loyalty.
• Anticipate guest needs and provide attentive, seamless service from arrival through departure.
• Continuously monitor guest satisfaction and respond promptly and professionally to requests, concerns, or special accommodations, escalating issues to management when appropriate.
• Serve all guests equally and courteously, including guests with disabilities, and accommodate accessibility needs in coordination with management.
• Ensure every guest leaves with a positive and lasting impression of the Bagatelle experience.

Food & Beverage Knowledge

• Develop and maintain expert knowledge of the complete food and beverage menus, including ingredients and preparation methods; seasonal offerings and daily specials; wine, champagne, cocktail, and spirit selections; suggested food and beverage pairings; and portion sizes and presentation.
• Confidently explain menu items and answer guest questions with accuracy and enthusiasm.
• Stay informed on menu updates, limited offerings, and promotional items.

Dietary Restrictions & Allergy Awareness

• Possess comprehensive knowledge of common food allergies and dietary preferences, including gluten-free, vegetarian, vegan, dairy-free, kosher-style, and other dietary accommodations.
• Accurately communicate allergy concerns and dietary modifications to the kitchen through the POS and in person, following Company procedures.
• Confirm guest requests and ensure meals are delivered safely and accurately.
• Exercise diligence and attention to detail when handling allergy-related orders and special requests; never guarantee that a dish is allergen-free beyond what Company procedures allow.

Sales & Revenue Generation

• Actively promote and upsell appetizers, premium entrées, side dishes, desserts, wine, champagne, cocktails, and after-dinner beverages.
• Make personalized recommendations based on guest preferences to enhance the dining experience.
• Confidently suggest premium upgrades, specialty offerings, and featured menu items.
• Maximize average guest check while maintaining authentic hospitality and guest satisfaction.
• Work collaboratively with bartenders, sommeliers, and management to support restaurant sales initiatives.

Service Excellence

• Execute all steps of service according to Bagatelle standards and fine dining service expectations.
• Ring in all food and beverage orders accurately in the POS system.
• Deliver food and beverages accurately, efficiently, and with proper presentation.
• Maintain awareness of table pacing and coordinate courses appropriately with the kitchen.
• Present guest checks promptly and process payments accurately.
• Ensure tables are maintained throughout service with attention to cleanliness, presentation, and guest comfort.
• Assist with food running, table maintenance, and guest requests whenever necessary.

Teamwork & Operations

• Support bussers, food…