Senior Restaurant Manager

As a Zuma Senior Restaurant Manager, you are supporting the General Manager in overseeing all aspects of restaurant operations to ensure a seamless and exceptional dining experience for guests. This role provides leadership across the FOH team, maintains high service standards, and supports operational efficiency and profitability. The Senior Restaurant Manager acts as a key member of the leadership team, helping drive performance, mentor managers and staff, and ensure the restaurant consistently reflects Zuma’s standards of hospitality and service excellence.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities:
Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Your key responsibilities will include:

• Support the General Manager in leading the daily operations of the restaurant, ensuring efficient service and exceptional guest experiences
• Provide leadership and guidance to FOH managers and service teams to maintain Zuma’s service standards and operational excellence
• Supervise and coordinate the activities of the restaurant floor staff to ensure smooth operations and exceptional guest service
• Support recruitment, training, and development of FOH staff and managers, promoting a high-performing and engaged team environment
• Oversee scheduling for FOH team, ensuring sufficient staffing levels to meet business demands while optimizing labor costs
• Monitor operational performance during service periods and provide real-time support to the team to maintain service quality
• Assist with inventory management, ensuring accurate tracking of restaurant supplies and equipment
• Coordinate with kitchen leadership to ensure timely and accurate food service and effective communication between FOH and BOH teams
• Address guest inquiries, concerns, and complaints professionally, ensuring swift resolution and guest satisfaction
• Monitor budgets, payroll records, and financial transactions to ensure adherence to financial targets and operational controls
• Conduct pre-shift meetings to communicate service expectations, menu updates, and operational priorities
• Mentor and develop FOH team members through coaching, feedback, and training initiatives
• Ensure the dining room and guest-facing areas maintain the highest standards of cleanliness, presentation, and organization
• Oversee opening and closing procedures, including cash handling, reconciliation, and operational readiness

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• 5+ years of experience in restaurant management role in a premium dining environment
• Proven leadership ability with experience supervising managers and large service teams
• Strong understanding of restaurant operations, including food and beverage service, guest relations, and…