General Manager

ParchedHGGeneral Manager

At Parched Hospitality Group (PHG),webelieveinputtingpeoplefirst—ourteam,ourguests,andourcommunity.

Ourcorevaluesrevolvearoundwarmth,hospitality,andinclusivity.

Westrivetocreatefriendly,welcomingenvironmentsthatreflectthespiritof

Australianhospitality,whereeveryonewhowalksthroughourdoorsistreatedwithgenuinecareandrespect.

BasedinNYCandcontinuingtogrow,PHGownsandoperatesseveral

Australian-inspiredhospitalityconcepts,including

Holeinthe

Wall,Isla&Co.,Daintree,Ms.Alice,and Wallflower.

Wearelookingforanexperienced
General Manager
toleadoneofourNYCvenues.

Thisroleisforsomeonewhoknowshowtotrulyrunarestaurant—someonewhocantakeownershipofthebusiness,leadconfidently,developagreatteam,andcreateanexceptionalexperienceforeveryguestwhowalksthroughthedoor.

We’relookingforaleaderwith
realautonomyandstrongjudgment
.Someonewhodoesn’tneedtobetoldwhattodonext,whoseesproblemsandsolvesthem,andwhotakesresponsibilityforthesuccessoftheirrestaurant.

Atthesametime,greatleadershipmeansknowingwhentoaskforhelp.

Youshouldbecomfortablemakingdecisionsindependentlywhilealsoknowingwhentopullintherightpeople,collaborate,oraskforsupport.

Thisisalsoaroleforsomeonewhogenuinelyenjoys
teachinganddevelopingothers
.WewantaGMwhoispresentonthefloor,investedintheirpeople,andconstantlyhelpingtheirteambecomebetteratwhattheydo.

• Owntheday-to-dayoperationoftherestaurant.Takeresponsibilityforservice,staffing,team performance,guest experience,financial results,andtheoverallhealthofthebusiness.
• Leadfromthefloor.Bevisible,engaged,andpresentduringservice.
  
  Knowwhatishappeningthroughouttherestaurantandstepinwhereveryouareneeded.
• Createexceptionalguestexperiences.Setthestandardforwarm,thoughtful,genuinehospitalityandteachyourteamhowtorecognizeopportunitiestogoaboveandbeyondforourguests.
• Hire,train,coach,anddevelopahigh-performing team.Trainingshouldn'tstopaftersomeone'sfirstweek.
  
  Continuouslyteachyourteamabouthospitality,service standards,menuknowledge,communication,andwhatitmeanstotakecareofaguest.
• Developyourmanagersandfutureleaders.Delegateeffectively,providemeaningfulfeedback,holdpeopleaccountable,andgiveyourteamthetoolsandconfidencetomakegooddecisionswithoutalwaysneedingyouintheroom.
• Manageprivateeventsalongsideregularrestaurantoperations.Understandhowtoplanforandexecuteeventswithoutlosingsightoftheexperiencehappeningthroughouttherestorestaurant.
  
  Coordinatestaffing,layouts,timing,guestflow,foodandbeverageexecution,andcommunicationbetweenteamssobotheventguestsandregulardinersreceiveanexcellentexperience.
• Planahead.Anticipatestaffingneeds,operational challenges,events,busy periods,maintenance issues,inventory needs,andotherpotentialroadblocksbeforetheybecomeproblems.
• Holdhighstandardswhilebeingwillingtojumpin.Youshouldhaveauthorityandcommandrespect,butnotaskshouldbebeneathyou.
  
  Whentherestaurantgetsbusy,greatleadersfigureoutwheretheyareneededmostandhelptheirteamsucceed.
• Buildapositiveandaccountableculture.Createanenvironmentwherepeopleenjoycomingtowork,understandwhatisexpectedofthem,communicaterespectfully,andtakeprideinwhattheydo.
• Managethebusiness.MonitorfinancialperformanceinlinewithcompanyKPIs,managelaborandoperatingcosts,maintainappropriatestaffinglevels,overseeinventoryandvendorrelationships,andproactivelyidentifyopportunitiestoimprovethebusiness.
• CommunicateandcollaboratewithPHGleadership.Operateindependentlyandconfidentlywhilekeepingtheappropriatepeopleinformedandknowingwhenachallengerequiresadditionalsupportorinput.
• Staycalmwhenthingsdon'tgoaccordingtoplan.Restaurantsareunpredictable.
  
  Weneedsomeonewhocanthinkclearly,make decisions,adjust quickly,andkeeptheteamfocusedwhentheunexpectedhappens.

• Anexperiencedhospitalityleaderwith5+yearsofrestaurantmanagementexperience
  ,includingsignificantexperienceasa
  
  General
  
  Managerorinacomparable…