La Cascata, Fine Dining Server

Great teams make the #Best8

Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

• 1. Report to work on time, well-groomed in full uniform with badge on upper left side of uniform.
• 2. Provide prompt, friendly, and courteous service of food and beverage to all our guests.
• 3. Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• 4. Maintain full knowledge of menu, wine list, and daily features.
• 5. Provide prompt, friendly, and courteous service; be hospitable, friendly and polite to all guests, co-workers and management.
• 6. Have a strong understanding of the philosophy and goals associated with a fine dining server and be supportive of them at all times.
• 7. Be knowledgeable of the standards of American Service in a fine dining restaurant as well as proper wine service.
• 8. Greet all guests within one minute in a friendly and courteous manner.
• 9. Serve and clear tables, brush crumbs from tables, replenish beverages as needed.
• 10. Inquire about guest satisfaction within one to two minutes of main course being served.
• 11. Be familiar with all check and cashiering procedures: hold the check until it is requested, present check, cash out check within 4 minutes.
• 12. Mentally record guest reactions to the service, food, comfort and atmosphere of the dining room. This information has value. Remarks made to a server, or within their hearing; should be written down and given to the management. A guest’s praise should be sent along as well as complaints.
• 13. Always maintain attentive posture nearby, make eye contact, smile, and have a discreet non-interruptive demeanor.
• 14. Perform any duties assigned by the manager or shift manager.
• 15. Assist all employees in performing their duties whenever required and work as one team.
• 16. Work in a designated area, be attentive to guests at all times and exceed guest’s expectations.
• 17. Adhere to all policies and procedures pertaining to liquor laws.
• 18. Be knowledgeable of Seneca Niagara Casino and Hotel’s history as well as the map of the property, location of restrooms and telephones, and hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
• 19. Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
• 20. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• 21. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• 22. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• 23. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• 24. Attend all necessary meetings.
• 25. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

• 1. Review all information posted in designated area, including stations, upcoming events, and 86 board, etc.
• 2. Review log book upon start of work shift to identify special table set-up, cover counts, VIP reservations, special guests, and large parties.
• 3. Maintain a neat and organized work station.
• 4. Keep wait stations clean, organized and stocked.
• 5. Pre-bus all tables.
• 6. Responsible for general upkeep of restaurant. (i.e.: Pick up debris or litter from floors, sweep when needed, etc.)
• 7.…