Restaurant Host, Thunder Mountain Buffet

The Restaurant Host is responsible for providing fast, friendly, and courteous service to every guest while taking reservations, greeting and seating guests, and handling guest inquiries. Position requires the ability to interact with the public, speak English clearly, remember details, as well as physical exertion in the way of walking, standing, turning, bending, lifting, and carrying. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Provide prompt, friendly, and courteous service of food and beverage to all our guests.
2. Report to work well-groomed in full uniform and on time.
3. Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
4. Be familiar with all check and cashing procedures to include POS system.
5. Maintain records on established time sheets.
6. Be knowledgeable of Seneca Allegany Casino & Hotel’s history, map of the property, location of restrooms and telephones, and hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
7. Take comp and VIP reservations. Answer telephone calls appropriately according to procedure, answer all inquiries and report any and all compliments or problems to shift manager.
8. Promote positive customer relations at all times.
9. Clean and organize all host areas ongoing as needed.
10. Review all server stations and shifts upon start of work shift.
11. Maintain full knowledge of menu, wine lists, and daily specials.
12. Have a consistent awareness of all activities occurring in each section. Visibly monitor service and performance of each server.
13. Greet all guests within five (5) seconds in a friendly and courteous manner using positive body language.
14. Properly clear and reset tables according to host manual.
15. Complete designated opening and closing side work daily and check with manager or shift manager before leaving.
16. Perform any duties assigned by the manager or shift manager.
17. Assist all other employees in performing their duties whenever required.
18. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
19. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
20. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
21. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
22. Attend all necessary meetings.
23. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

1. Must have outgoing, friendly personality and a cheerful accommodating disposition.

Education/

Experience:

1. Must be 18 years of age or older upon employment
2. High school diploma or equivalency preferred.
3. Previous customer service experience required.

Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
3. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an…