Banquet Bartender: -Energy Guest Service

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Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The Banquet Bartender will provide friendly, excellent service to every customer who approaches the bar while preparing and pouring drinks for customers and beverage servers. The bartender will prepare drinks with proper portions and ingredients. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Essential Functions And Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all our guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Prepare drinks with proper portions and ingredients.
• Mix drinks and collect payment from guests.
• Count bank at the beginning of shift to verify necessary amounts. Count bank at the end of shift, separating room charges and comp tickets, completing paperwork. Requires mathematical skills and writing ability.
• Ability to take beverage orders from customers of the bar requires ability to communicate clearly in English.
• Clean bar area including wiping down bar and picking up trash. Restock supplies during slow periods, including lifting, bending, and reaching.
• Lift bar top to enter/leave bar work area (approximately 15lbs) or bending under to access area behind bar.
• Must be able to work within a narrow space – approx. 4.5 ft. wide behind bar.
• Address guests with a pleasant nature at all times
• Acquire knowledge of the casino layout and the ability to give proper directions.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

• Operating dishwasher to clean glasses and storing when clean.
• Prepare garnishes at end of shift as well as when needed; may include cutting/ slicing fruit and similar duties.
• Carrying glass racks which are approximately ten (10) to fifteen (15) pounds each.
• Keeping bar stocked; beer, liquors, wines, etc., includes lifting, bending and reaching.
• Attend all necessary training meetings.
• Assist in other projects, as directed.
• Relay all guest complaints and or compliments to manager or supervisor on duty.

• Must be 18 years of age or older upon employment.
• High school diploma or its equivalency required.
• Two (2) years previous beverage experience required.
• Previous customer service experience preferred.
• Knowledge of operating a cash register.
• Ability to operate the following equipment: juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, ice tea machines and other necessary equipment.

• Must possess excellent communication skills.
• Ability to…