Title Hershey's Lead Associate - Cafe

Market Source is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, andestablishinga rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary:

Hey, whocouldn’t use a little more sweetness in their work? What other retail job can offer you the opportunity to become a “Smile Maker” and a “Moment Creator” with some of America’s most-beloved candy? You can be part of this vibrant workplace as a member ofthe HERSHEY’S CHOCOLATE WORLD location in the heart of New York City - Times Square. The Hershey’s Café Associate Lead, is responsible for providing a memorable customer experience within a high-energy retail location.

Imagine the possibilities creating…smooshy double chocolatey s’mores, the edible art of a HERSHEY’S milkshakes, a 1-pound customizable REESE'S, frosty JOLLY RANCHER slushes with you as the guide! You will be responsible for welcoming customers and helping them explore the possibilities offered in the café. You will actively engage customers in all The HERSHEY’S CHOCOLATE WORLD has to offer inviting them into a world of sweetness, goodness, happiness, surprise, delight, and discovery.

Join us as a “Hershey Hero, a Smile Creator, and Moment Maker.”

This position designed to create a positive experience that reflects the fun brand image of The Hershey Company and its products through direct café customer interaction. This is forThe HERSHEY’S CHOCOLATE WORLD – Times Square

As a Café Associate Lead you will be an integral part of the customer experience. You will be responsible for supporting and executing the day-to-day operations of the Café. Most times you are the first point of contact and the driving force behind an exceptional customer experience. As a Café Associate Lead you are expected to connect with and make recommendations to your customers, with an upbeat and positive attitude.

You will be expected to maintain brand standards and uphold the policies and regulations set forth by The Hershey Company and other relevant Health and Safety agencies.

Essential Job Functions:

• Ensure the quality of the café products served meet the standards of The Hershey Company. This includes standard portion sizes, cooking methods, quality standards, kitchen rules, policies, and procedures
• Provide an exceptional customer experience, by always communicating in a manner that is friendly, fun
• Strive to meet individual, team, and department goals that drive your overall success
• You must maintain store cleanliness standards that support the visual presentation direction and enhance the customer shopping experience
• Contribute to a positive work environment by treating all customers, guests, and employees with respect
• With an eye for detail consistently and accurately use daily and nightly prep sheets, cleanliness, and station checklists
• • Clean café equipment and departments as assigned, thoroughly and in a timely manner, in accordance with sanitation guidelines and Department of Health regulations
  • Escalate any issues/complaints to café or store management in timely manner communicating clearly and effective to minimize negative impact on customer experience
  • Maintain knowledge of critical dietary information and demonstrate proper food handling
  • Remain…