Cocktail Server

Description

Position Summary: Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.

Job Title: Cocktail Server

Department: Food & Beverage

Reports To: Shift Manager Beverage

FLSA Designation: Non-Exempt

License Type: Non-Gaming

Target Pay: Start - $13.77 One Year - $15.30

Essential Job Functions:

• Exhibits proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages
• Adheres to established company and departmental procedures, guidelines, and policies, including but not limited to guest service, cash handling, sanitation, and organization
• Maintains a clean station and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
• Collects drink order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins
• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines
• Picks up empty glasses and returns them to the proper area
• Cleans and replaces dirty ashtrays if applicable
• Assists all guests regardless of where they are seated
• Handles any guest’s complaints or problems in a prompt and courteous manner
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
• Ensures thorough communication between shifts
• Performs all other duties as assigned

Qualifications:

• Must be 21 years or older
• High school diploma or equivalent
• Prior serving experience preferred
• Knowledge of POS systems
• Must be available to work flexible shifts, weekends, and holidays
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members
• Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance
• Ability to obtain and maintain all necessary licensing

Working Conditions:

• Regularly required to see, stand; walk; use hands to finger, handle, grip, or feel; reach with hands and arms and talk or hear for 8 hours
• Occasionally required to stoop, kneel, or crouch
• Must be able to lift, carry and serve from a tray at shoulder height with several cocktails weighing up to 25 pounds
• Able to interact with others while maintaining a positive and courteous demeanor under noisy and fast paced working conditions
• Able to work in areas with high volumes, diverse clientele, noise, music, minimal and/or bright lighting conditions

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.