Front-of-House Supervisor: Guest Experience & Operations Lead

FOH Supervisor is responsible for providing support to the operations team and hourly staff. This individual works to ensure smooth operations by handling walk-in guest inquiries, vendor management, and handling all aspects of successful floor maintenance, service execution & exemplary guest and employee experiences. The supervisor also aids in setting up the closing management and service teams all while keeping in consideration smooth operations and overall success.

The supervisor should demonstrate an ability to lead and motivate others and achieve results. The supervisor should be empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.

Tasks/Responsibilities:

Provide on-the-floor support and oversight for the duration of a service shift and manage day-to-day floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the spaces

Ensure restaurant is fully prepared and organized for daily operation

Ensure compliance with food safety and sanitation measures

Engage in guest hospitality; resolve guest concerns and complaints promote an exceptional guest experience

Advise Operations managers of any guest issues that arise that need management communication or attention

Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary

Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions

Manage staffing and operations of private events, as applicable

Perform all cash handling procedures: opening, midday safe counts, cash pay-outs and nightly cash drops, as needed

Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings

Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts

Assist in interviewing, hiring, and coaching process of hourly employees, as needed

Other tasks, projects, assignments as per business need

Position Summary:

FOH Supervisor is responsible for providing support to the operations team and hourly staff. This individual works to ensure smooth operations by handling walk-in guest inquiries, vendor management, and handling all aspects of successful floor maintenance, service execution & exemplary guest and employee experiences. The supervisor also aids in setting up the closing management and service teams all while keeping in consideration smooth operations and overall success.

The supervisor should demonstrate an ability to lead and motivate others and achieve results. The supervisor should be empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.

Tasks/Responsibilities:

• Provide on-the-floor support and oversight for the duration of a service shift and manage day-to-day floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the spaces

• Ensure restaurant is fully prepared and organized for daily operation

• Ensure compliance with food safety and sanitation measures

• Engage in guest hospitality; resolve guest concerns and complaints promote an exceptional guest experience

• Advise Operations managers of any guest issues that arise that need management communication or attention

• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary

• Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions

• Manage…