Fine Dining Assistant Waiter​/Waitress; PT), Western Door

* Great teams make the #Best8

Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

Join our team in this role featuring a reliable base pay plus tips.

The Fine Dining Waiter/Waitress is responsible for providing professional, friendly, courteous service of food and beverage to every guest. Position requires ability to interact with the public, speak English clearly, and retain details, physical exertion in the form of walking, standing, and turning, bending, and lifting while carrying a large tray. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Report to work on time, well-groomed in full uniform with badge on upper left side of uniform.
2. Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
3. Maintain full knowledge of menu, wine list, and daily features.
4. Provide prompt, friendly, and courteous service; be hospitable, friendly and polite to all guests, co-workers and management.
5. Have a strong understanding of the philosophy and goals associated with a fine dining server and be supportive of them at all times.
6. Be knowledgeable of the standards of American Service in a fine dining restaurant as well as proper wine service.
7. Greet all guests within one minute in a friendly and courteous manner
8. Serve and clear tables, brush crumbs from tables, replenish beverages as needed.
9. Inquire about guest satisfaction within one (1) to two (2) minutes of main course being served.
10. Be familiar with all check and cashiering procedures: hold the check until it is requested, present check, and cash out check within four (4) minutes.
11. Mentally record guest reactions to the service, food, comfort and atmosphere of the dining room. This information has value. Remarks made to a server, or within their hearing, should be written down and given to the management. A guest’s praise should be sent along as well as complaints.
12. Always maintain attentive posture nearby, make eye contact, smile, and have a discreet non-interruptive demeanor.
13. Perform any duties assigned by the manager or shift manager.
14. Assist all employees in performing their duties whenever required and work as one team.
15. Work in a designated area, be attentive to guests at all times and exceed guest’s expectations.
16. Adhere to all policies and procedures pertaining to liquor laws.
17. Be knowledgeable of Seneca Allegany Casino’s history as well as the map of the property, location of restrooms and telephones, and hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
18. Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
19. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
20. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
21. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
22. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
23. Attend all necessary meetings.
24. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.…