Retail Sales Associate

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Pet Smart does Anything for Pets and Everything for You - JOIN OUR TEAM!

At Pet Smart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

• Paid weekly
• Associate discounts and perks
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Career pathing
• Development Opportunities

Pet Smart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility for store cleanliness, maintenance, pet safety standards, and the direct care of pets within our store.

• Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register, and online.
• Greets pet parents and answers their questions throughout the store.
• Prepares online orders for pick-up in store and ensures a smooth, positive pick-up experience.
• Responsible for the pet healthcare of store-owned pets, including feeding, watering, and cleaning habitats.
• Maintains store cleanliness standards.
• Supports weekly price changes and promotional pricing.
• Stages and sorts new products to match sales floor planners.
• Faces, fills, and recovers products to meet sales standards.
• Recommends, informs, and sells merchandise, services, and live pets.
• Administers store-owned pet medications as directed by a veterinarian.
• Promotes special events such as adoption weekends, Treats enrollment, charity events, etc.
• Ensures a safe environment for associates, pets, and pet parents.
• Takes immediate action when a sick/injured pet is identified, including transportation to the vet.
• Assists in various store areas as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all company policies and procedures.

• Strong written and verbal communication skills.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

• Stand, walk, climb ladders, and handle objects. Reach, stoop, kneel, crouch, talk, and hear. Vision abilities include depth perception. Reasonable accommodations may be made.
• Frequently lift/move up to 50 pounds; occasionally more than 100 pounds with assistance.
• Exposure to moving mechanical parts, wet environments, pet hair, and moderate to high noise levels. Handling live animals is common.

Make a meaningful impact daily—helping customers, celebrating pets, and creating moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

We’re excited to hear your story and learn more about you! Apply Now!

This summary describes general work levels and is not exhaustive. Exact pay depends on experience, skills, and location. Pet Smart is an equal opportunity employer. Applicants must be over 18 (except where law states otherwise). For specific locations, we consider qualified applicants with arrest and conviction records as per local laws.