Operations Manager

Job Title:
Operations Manager

Location:

Saratoga Springs, NY & Albany, NY

Reports to:

Founder/CEO
Company:
Lola Saratoga

About Lola Saratoga Lola Saratoga is a fast-growing, luxury resale business specializing in pre-owned luxury designer handbags and accessories. With 2 physical retail locations, a growing e-commerce presence, and a vibrant social media following, we pride ourselves on providing an elevated shopping experience and reflecting the values of sophistication, trust, and exceptional service.

Position Overview The Operations Manager is responsible for overseeing day-to-day store operations across all Lola Saratoga retail locations. This individual leads a high-performing team and collaborates closely with store management and the Director of Merchandising to drive performance, ensure operational excellence, and uphold brand standards. The ideal candidate is detail-oriented, adaptable, and brings a passion for executing retail strategy in a fast-paced environment.

Drive operational success by managing total store operations including sales floor execution, merchandising, and store readiness

Partner with the Director of Merchandising to align operational workflows with product strategy and customer experience goals

Collaborate with store managers to ensure cohesive brand messaging and consistent execution across locations

Monitor KPIs including sales targets, shrink, staffing efficiency, and customer satisfaction metrics

Execute seasonal transitions, promotional events, and high-volume periods with clear planning and team coordination

Manage inter-store transfers and inventory availability with precision and urgency

Analyze operational reports and audit results to identify and implement process improvements

Lead, coach, and develop a team of 8–10 store associates and managers across locations

Cultivate a collaborative team culture rooted in accountability, professionalism, and hospitality

Ensure all team members are trained on operational procedures, product knowledge, and brand standards

Support hiring, onboarding, and performance development in partnership with HR and store leadership

Provide ongoing coaching, conduct performance reviews, and create development plans for team members

Partner with store managers to maintain adequate staffing levels and adapt scheduling to seasonal traffic

Implement and manage store-level operational policies, procedures, and tools—including loss prevention protocols, opening/closing standards, and customer service processes

Lead the development, rollout, and continuous improvement of Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and compliance across all locations

Ensure SOPs are well-documented, communicated, and adopted by store teams through effective training and accountability measures

Oversee inventory control tasks including supply ordering, inventory adjustments, damages, and transfers

Ensure compliance with cash handling procedures, store safety standards, and loss prevention strategies

Use task management and communication tools to drive execution of merchandising sets, price changes, and operational checklists

Maintain clean, organized, and brand-appropriate retail environments across locations

Mirror and reflect the Lola Saratoga brand aesthetic and service values in all operational decisions

Act as a brand ambassador, ensuring all team members consistently deliver a luxury-level customer experience

Ensure product presentation, store layouts, and staff behavior align with the elevated expectations of a designer retail client base

Stay informed on trends in luxury resale and designer fashion to support business relevance and customer engagement

3–5 years of experience in multi-unit retail operations or store management; luxury or fashion retail preferred

Proven ability to lead and develop teams, manage inventory, and execute operational initiatives

Skilled in reading sales and inventory reports and translating data into actionable strategies

Strong organizational and multitasking abilities in high-volume, fast-paced environments

Familiarity with POS systems, scheduling platforms, and task management tools

Excellent interpersonal, written, and verbal communication skills

Enthusiastic about designer goods with an appreciation for luxury craftsmanship and customer expectations

You’ll join a company that celebrates quality, detail, and authenticity. At Lola Saratoga, we value hands‑on leadership, a polished customer experience, and strong operational discipline—all while working with a product that inspires joy and confidence. Be part of a team where your operational expertise has a direct impact on a growing brand.

This is a full time, in person position and requires travel between our Saratoga Springs and Albany store locations. Benefits include medical, vision, and dental insurance and PTO.