Operations Manager

Base pay range: $70,000.00/yr - $95,000.00/yr

Additional compensation:
Annual Bonus

Confezioni Peserico was created in 1962 by Maria Peserico in Cornedo Vicentino, nearby Vicenza in the heart of Veneto, as a small manufacturer specialized in women’s pants. In the early 90’s the collections grew to cover a total look, and the label PESERICO was finally added to our products made exclusively in Italy. Today, the company creates, produces and distributes three different collections:
Woman, Man, Aurea.

This position will manage all operations for our Women's and Men's corners located in Bloomingdale's 59th St location.

• Is a Brand Ambassador for the company, reflects the brand image at all times and ensures that the team is aligned as well
• Support to increase the brand’s footprint in their local market
• Provides an excellent customer experience that is required from the brand, holding the teams accountable to the same expectation at all times
• Responsible for not only driving sales, but ensuring all store teams are building and developing client relationships
• Optimization of the global sales performance, directly managing the Top/VIP customers, increasing the customer service standards and working for the continuous development of the team’s product knowledge and selling skills

• Guarantees and actively participates in managing customer relationships, ensuring a high level of satisfaction, coordinating the store team and implementing guidelines in accordance with the company’s expectations.
• Expand and increase new client database while maintaining existing relationships with loyal client base in order to promote customer loyalty, as well as partnering with the DOS to focus on Top/VICs
• Support to manage CRM KPIs set by Retail Management, ensuring that the necessary customer data is collected in order to contribute to the CRM reporting and strategy
• Support and all in‑store marketing events, working in tandem with the marketing team
• Directly manages the relations with Top/VIP customers.

• Touch bases with sales team regarding their client’s outreach, follow‑up and new customer acquisition

• Oversees visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines and coordinating the store team
• In partnership with the visual merchandising team, helps to support and execute the visual merchandising guidelines, practices, and standards to ensure that the store windows, display, product and store image are in line with corporate and HQ guidelines
• Ensuring that the shop windows and displays are always presentable and in alignment with VM guidelines set by HQ

• Stays in the know regarding all company procedures related to the store, delegates and oversees execution
• Ensures that the security procedures are properly executed
• Liaises with the team for the store’s theft and loss, as well as training store teams on loss prevention

• Supervises stock level activities, and is solution‑minded with challenges as it relates to stock and back‑of‑house matters
• Responsible for supporting the management and the optimization of the stockroom, in order to guarantee that the back‑of‑house is designed and set up to support the front‑of‑house efficiently
• Ensuring the care of all the products and materials in the stockroom are upheld to company standards at all times
• Supports the activities related to the daily closings, and inventory procedures based on the company guidelines

Availability:
Flexibility to work weekends, holidays, and other shifts as needed.

Director

Full‑time

Sales and Management

Retail Luxury Goods and Jewelry and Retail Apparel and Fashion