Assistant Store Manager

Assistant Store Manager FT at Lids

Location:

6744 - 539 5th Ave, New York, NY

Annual pay ranges may fall between $32,280 - $60,405.

Join us as a full‑time Assistant Store Manager and be the heart and soul of the Lids brand, driving sales, fostering a fun inclusive environment, and delivering exceptional customer service.

As an Assistant Store Manager, you are accountable for every aspect of store performance and customer experience, working closely with the Store Manager to achieve key results.

• Serve as Manager on duty for scheduling, customer complaints, and store operations when the Store Manager is absent.
• Train and develop store associates via LIDS Training Programs, setting sales and task goals and providing regular follow‑up.
• Administer progressive discipline, including verbal and written warnings, when needed.
• Engage the team in a fun and productive environment, linking individual efforts to company objectives.
• Create supportive relationships and maintain brand standards, including dress code.
• Schedule and staff the store, calling in associates during unexpected peaks.
• Recruit and train new personnel on store operations and procedures.
• Enforce compliance with company policies, safeguarding inventory, funds, and property.
• Perform additional duties as assigned.

• Lead and execute the Selling 101 strategy to achieve KPIs and sales targets.
• Resolve customer issues promptly, including escalations, urgent requests, and “make it right” scenarios.
• Promote membership programs and special offers during the customer visit.
• Maintain visual standards: merchandising, signage, and store cleanliness.
• Adopt a professional appearance consistent with the Company Dress Code.

• Implement brand‑level promotions and initiatives from headquarters.
• Follow the Policies & Procedures Manual to ensure a safe environment.
• Maintain store technology (MPOS, Lids Custom) through daily audits and maintenance.
• Manage store facilities and supplies, coordinating repairs and replenishment.
• Handle cash responsibly: accurate till opening/closing and counterfeit protection.
• Prepare the store for inventory audits and support their execution.
• Open and close the store per Operations P&P procedures.

• Protect corporate assets per LIDS Retail policies.
• Create work schedules that meet staffing needs and wage control guidelines.
• Accurately manage inventory: receiving, transferring, pricing, and product counts.
• Organize the backroom to maximize space efficiency.
• Execute visual merchandising strategies—window activations, mannequin flips, seasonal changes.
• Perform day‑to‑day VM tasks: product recovery, restock, destock, minor VM changes.
• Adjust signage and promotions during hours to align with sell‑through strategy.

• High school diploma or equivalent plus one year of related experience.
• Proven ability to achieve sales results while minimizing loss.
• Strong interpersonal skills and clear verbal communication.
• Computer proficiency and familiarity with retail software.
• Physical capability to lift up to 50 pounds, climb ladders, and work overhead.
• Ability to stand full time and work independently.

• Store Manager

Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. We prohibit discrimination based on race, color, religion, national origin, gender, etc. We provide reasonable accommodation for disabilities in accordance with applicable laws.

If you require accessibility assistance to submit an application, please email us at  A Talent team member will respond promptly.