Shift Lead - UES

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

To give rise to lifelong memories

To bring together people who treat their work and the craft of baking and all who come to visit with great care.

• Welcome All- We are all in it together
• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
• Lead with Heart- We operate with empathy and integrity
• Rise Up- We take initiative to make things better
• Savor It- We are present and find the fun!

Shift Leads, aka Cookie Leads, collaborate with General Managers and Assistant General Managers to oversee shifts and supervise team members. Shift Leads provide on-the-ground support and ensure retail, baking production, and cleaning needs are met. Shift Leads also assist with other tasks throughout the bakery, including ordering supplies and opening/closing the bakery each day. The ideal Shift Lead candidate has strong problem‑solving instincts and a knack for motivating and coaching employees.

• People-forward attitude with exceptional customer service skills;
  Be proactive and empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even‑keeled
• Strong attention to detail in customer interactions and product knowledge
• Embody and promote the values and standards of Levain Bakery

• Lead with curiosity and compassion by showing care for your co‑workers and build meaningful connections that broaden your perspective
• Set the tone for each shift by maintaining a positive, can‑do attitude
• Supervise team members and support them when challenges arise, while fostering a respectful, goal‑oriented, and team‑oriented work culture
• Act as a mentor by providing feedback and coaching to identify areas of improvement
• Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills

• Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high‑quality service that reflects Levain’s brand standards
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy

• Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
• Act as designated keyholder for bakery; responsible for opening and closing the store
• Oversee cash handling and bank deposits daily
• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third‑party delivery (3PD) orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and work spaces
• Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and…