Parts Consultant Shop Counter

Join to apply for the Parts Consultant Shop Counter role at Mercedes-Benz of Manhattan
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The Mercedes-Benz Manhattan Parts Consultant Shop Counter must provide consistently outstanding brand and customer experience through constant preparation, positive attitude, excellent troubleshooting skills and teamwork with our Service Technicians.

• Extensive working knowledge of the M-B EPC, other Xentry and Paragon systems.
• Manage technician or Shop Foreman requests to ensure proper parts selection accurately and efficiently.
• Strong ability to troubleshoot parts technical issues.
• Ensure parts order lines on ROs are filled and billed out correctly.
• Confirm all necessary paperwork for TRP and other Special Orders are handled accurately and efficiently.
• Accurately complete entry and relief of sales from inventory.
• Assist with parts inventory audits.
• Assist with parts selection for obsolescence returns.
• Assist with the proper storage of all received parts.
• Assist in updating bin locations as required.
• Collaborate with other parts team members on department efficiencies.
• Locating back ordered parts from other M-B dealerships, if necessary.
• Attend training sessions on new products and product updates.
• Ability to work independently.
• Maintain a clean and safe work area.

The pay rate is $23 per hour - $27 per hour. There is a strong commission component to this position.

• High School or technical trade school diploma minimum.
• 3 years minimum of spare parts operational or wholesale parts experience with M-B dealership.
• 3 years minimum of in-depth M-B parts technical experience.
• Working knowledge of Remstar inventory machines.
• Working knowledge of CDK or other automotive DMS necessary.
• Excellent customer service and communication skills.
• Ability to multitask, prioritize, pivot, and maintain accuracy under pressure.
• Willingness to work in a positive, high-energy collaborative environment.
• Ability to withstand physical demands of the job – lifting parts, sitting on computer for extended amounts of time, walking.
• Must be able to work weekends and holidays.
• Ability to commute into and out of Manhattan daily and on time.

Parkplatz
Gute Anbindung
Kantine, Café

Kontakt Mercedes-Benz Manhattan, Inc.
770 11th Avenue 10019 New York
Jerry Rosiello Jr