Seasonal Barista, Ralph's Coffee, Harriman

Seasonal Barista, Ralph's Coffee, Harriman

Join to apply for the Seasonal Barista role at Ralph Lauren.

Ralph Lauren Corporation (NYSE:

RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. The Company’s brand names include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, and constitute one of the world’s most widely recognized families of consumer brands.

Ralph Lauren is committed to inclusion, fairness and belonging for all employees and customers.

The Hospitality/Client Services role ensures that exceptional luxury service standards, product/brand expertise, and hospitality are consistently communicated to all customers through all contact points, including in-person and over the telephone. The role supports in-store client experience and contributes to achieving minimum monthly sales goals.

• Ensure clients receive the highest level of quality service in all points of contact: in-store, over the phone, and via electronic communication.
• Deliver luxury shopping experiences by executing in-house hospitality services, transportation service, concierge, product requests, and related duties to ensure superior client experiences.
• Assist and support marketing events preparation and facilitation as needed.
• Support the selling, service and operations teams in delivering the customer experience and brand promise.
• Own the client experience for all hospitality needs within the store, including serving food and beverage as clients shop with the selling teams.
• Develop meaningful and profitable relationships with internal and external clients through hospitality services.
• Maintain an effective and pristine Guest Kitchen environment with attention to presentation and cleanliness standards.
• Become an expert on service and product presentation, following brand guidelines to ensure a high level of experience at all times.
• Assist the Hospitality Team with organization of resources and process improvements to enhance store and client experiences.
• Participate in team initiatives and support Hospitality functions as needed.
• Develop relationships with clients over the phone and through electronic communications; facilitate sales when appropriate or connect clients to the right sales professional.
• Relay product knowledge and availability to clients in-store, over the phone, or via electronic communication.
• Facilitate shopping experiences through various services (assistance, transportation, concierge, etc.).
• Serve as initial contact for sales, service, or operational questions and provide feedback to management as needed.
• Support corporate and store-to-store product requests with proper documentation and tracking.
• Help implement practices that exceed service and product request expectations of customers.
• Assist with celebrity dressing and other marketing/PR requests; handle service-related inquiries and maintain records.
• Facilitate phone inquiries for print and media advertisements and exclusive product inquiries.
• Track editorial product sales and provide feedback to the Store Director.
• Assist with preparation and facilitation of marketing events as needed for the Avenue.

Salary range: $15 - $21.13 hourly

• 1-3 years of prior relevant work experience
• Computer skills:
  Word, Excel, PowerPoint, and Outlook
• Well-developed written and verbal communication skills
• Excellent interpersonal skills with ability to build and maintain strong working relationships
• Takes pride in personal presentation and attention to detail
• Strong organizational skills with ability to multi-task
• Ability to work in a high-pressure environment
• Self-starter/proactive mindset

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Retail Apparel and Fashion

Location:

Central Valley, NY