Lead Supervisor II

Location: New York

Lead Supervisor II

Coach is a global fashion house founded in New York in 1941. Part of the Tapestry portfolio, Coach is committed to innovation and inclusivity, crafting beautiful, lasting pieces that celebrate individuality.

Responsibilities

Sales

• Understand company objectives and collaborate with Store and Assistant Store Managers to align decisions with Company priorities.

• Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.

• Enforce sales strategies, initiatives and growth across all categories.

• Partner with Store Managers to adapt store business strategies and personal selling techniques to enhance overall store and financial results.

• Use floor supervisor assignments to deliver strong metrics; remain results‑driven, including team selling and multi‑customer engagement.

• Hold the sales team accountable for personal sales and maximize clienteling strategies in partnership with management.

• Build credibility and trust with team and customers, serving as a personal fashion advisor to achieve business goals.

• Act as a brand ambassador in the local market to drive loyalty through events, associations, and mall initiatives.

• Provide solution‑oriented, forward‑thinking resolutions to customer issues and collaborate with Store or District Managers when necessary.

• Continue personal product knowledge development and remain aware of current collections.

• Recruit staffing that positively impacts sales and aligns with business needs.

• Coach, develop and motivate the team on a daily, weekly, and monthly basis to meet goals, delegate, empower, and encourage growth.

• Welcome feedback, adapt behaviors, and set short‑ and long‑term goals for performance development.

• Provide constructive feedback to staff and management to elevate performance standards.

Operations

• Manage daily operational tasks according to Coach standards, adapting seamlessly to business needs.

• Demonstrate strong business acumen and clear communication with supervisors.

• Maintain interior and exterior store upkeep in partnership with corporate office.

• Utilize all retail systems and reporting tools for informed decision‑making.

• Adhere to all Coach retail policies and procedures, including POS and operational protocols.

• Leverage technology to support clienteling and sales efforts, achieving individual and team goals.

• Collaborate with Store and Assistant Store Managers to refine business strategies for greater productivity.

• Ensure completion of all daily tasks without compromising service quality.

Competencies Required

• Drive for Results – consistently exceeds goals and pushes self and others for success.

• Customer Focus – dedicated to meeting expectations, gaining trust, and building relationships.

• Creativity – generates innovative ideas and connects seemingly unrelated concepts.

• Interpersonal Savvy – builds rapport, uses diplomacy, diffuses tension, and fosters open dialogue.

• Learning on the Fly – adapts quickly to new problems, embraces change, and experiments with solutions.

• Perseverance – maintains energy and drive, persevering despite setbacks.

• Dealing with Ambiguity – comfortably handles change, uncertainty, and risk.

• Strategic Agility – anticipates future trends, creates competitive strategies, and articulates visions.

• Building Effective Teams – blends people, shares wins, creates belonging, and empowers responsibility.

• Managerial Courage – provides direct, actionable feedback and takes negative action when necessary.

Additional Requirements

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Experience:

1‑3 years of retail experience (cashier/stock/sales), preferably in a luxury environment.

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Education:

High school diploma or equivalent; college degree preferred.

• Technical:
Knowledge of cash register systems, basic computer skills, iPad/laptop operation, Mobile POS, walkie‑talkie, and product pricing sheets.

• Physical:
Fast pace, effective communication, ability to maneuver sales floor and stocking areas, lift up to 25 lbs frequently and up to 50 lbs when required.

Schedule

Flexible schedule including nights, weekends, and holidays. Ability to work high‑traffic and special event days such as Memorial Day, Thanksgiving, Christmas…