Coordinator, Customer Development

Coordinator, Customer Development – Coach

Join to apply for the Coordinator, Customer Development role at Coach
.

Coach is a global fashion house founded in New York in 1941, now part of the Tapestry portfolio of brands committed to innovation and inclusivity.

Support the implementation of the Coach Omni Customer Development strategy with a focus on in‑store digital clienteling tools & services. The role reports to the Manager, Omnichannel Customer Development.

• Support day‑to‑day usage of the in‑store digital clienteling platform, Client Compass, and act as a key resource and technical expert for store teams and cross‑functional partners.
• Act as liaison between store teams and IT to identify, troubleshoot, and resolve technical issues within the digital clienteling platform.
• Assist manager in creating resources that drive in‑store clienteling.
• Maintain open communication with the field to solicit feedback on tools and programs to improve future implementations.
• Partner with third‑party app provider of the digital clienteling platform to resolve technical issues and provide feedback.
• Pull and monitor Customer Development KPIs and goals to track organization progress.
• Support new and innovative omni‑client experience pilots through strategic planning, technical implementation, and tracking results.
• Manage in‑store clienteling amenities and gifting programs.
• Develop email and SMS scripts to support store outreach for clienteling campaigns and events.

• Minimum 1‑3 years professional experience in retail or customer experience.
• In‑store retail experience is a plus.
• Passionate about building innovative customer experiences.
• Successful experience working cross‑functionally.
• Critical thinking and problem‑solving skills.
• Hands‑on, "get it done" mentality.
• Project management experience.
• Exceptional written and oral communication skills.
• Strong teamwork abilities.
• High proficiency in PowerPoint, Excel, Word and Microsoft Office.
• Strong organizational skills with the ability to handle multiple priorities simultaneously.

• Courage – Provides honest, actionable feedback and faces challenges directly.
• Creativity – Generates unique ideas and connects unrelated concepts.
• Customer Focus – Dedicated to meeting internal and external customer expectations.
• Dealing with Ambiguity – Handles change, uncertainty, and risk comfortably.
• Drive for Results – Consistently exceeds goals with a bottom‑line orientation.
• Interpersonal Savvy – Builds constructive relationships across all levels.
• Learning on the Fly – Rapidly acquires knowledge to solve problems and improve processes.

• Strategic Agility – Anticipates future trends and articulates credible strategies.
• Developing Direct Reports – Provides development discussions, plans, and growth opportunities.
• Building Effective Teams – Creates morale, open dialogue, and a sense of belonging.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and not on age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected characteristic prohibited by applicable law.

Americans With Disabilities Act (ADA). Tapestry, Inc. will provide reasonable accommodation. Contact Tapestry People Services at or e

Medical, Dental, and Vision insurance; 401(k);
Paid Paternity and Maternity leave;
Commuter Benefits;
Disability insurance;
Tuition assistance.  for a complete list of U.S. Corporate Compensation & Benefits.

Base Pay Range $65,000.00 to $70,000.00 annually.

• Seniority Level: Entry Level
• Employment Type:
  
  Full‑time
• Job Function:
  Advertising, Public Relations, and Marketing
• Industries:
  Retail Apparel and Fashion, Manufacturing, and Retail
• Location:
  
  New York, NY

Visit Coach for more information.