Part Time Sales - Hudson Yards

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Sales Associate Job Description

The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

• SALES FLOOR:
  Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador and demonstrates Coach's Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Creates positive impressions with customers by presenting attire consistent with Coach's Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Communicates current pricing and promotional strategy to customers; discusses product features and builds the sale by leveraging cross-selling skills.
• Cross-sells and encourages add-ons that relate to the customer's shopping needs; tailors approach by reading cues and attends to unique shopping needs.
• Works with multiple customers simultaneously and follows up consistently to influence/close the sale.
• Maintains a calm and professional demeanor; fosters teamwork and a positive environment; remains adaptable to changing business needs.

• OPERATIONS:
  Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store, cash wrap and visual merchandising to Coach standards; replenishes inventory on the sales floor as needed.
• Maintains a clean and tidy selling floor; adheres to retail policies and procedures including POS, Operations and Asset Protection.
• Supports Store Inventory Process by processing shipments, stocking shelves, and maintaining strong organizational standards in stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes customer transactions.

• Drive For Results: Can be counted on to exceed goals and is consistently a top performer; bottom-line oriented and pushes self and others for results.
• Customer Focus: Dedicated to meeting customer expectations; builds effective relationships and trust.
• Creativity: Generates new ideas; connects unrelated notions and adds value.
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport and uses diplomacy.
• Learning on The Fly: Learns quickly, open to change, analyzes successes and failures for improvement.
• Perseverance: Pursues tasks with energy and to completion, even in the face of…