Area Trainer

We are looking for a driven, passionate superstar to join Team Tilbury as our Area Trainer, New York City and New Jersey
. The Area (Use the "Apply for this Job" box below). core education initiatives to field and retail employees. The AT helps to develop, instruct, educate and demonstrate the Charlotte Tilbury core values, makeup artistry, product knowledge, social acumen and our M.A.G.I.C service experience. They support healthy sell‑through and maintenance of key franchises by overseeing the delivery of relevant and on‑time core education & event initiatives.

They are responsible for ensuring a consistent Charlotte Tilbury brand experience that meets or exceeds company sales and service standards. This will be accomplished with leading onboarding, seasonal trainings, new launch trainings, retail account trainings, in‑store development, and special events. The position requires that the individual also manages company assets and expenses.

• Deliver territory objectives, priorities, and goals (seasonal launches, new account openings, and special events).
• Determine area education strategy based on national initiatives and execute the education plan in stores. Own preparation and follow‑up.
• Ensure a strong follow‑up action plan for all training moments.
• Work in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in‑store education.
• Provide artistry, service, and facilitation feedback and development for counter team, brand experts, and sales partners.
• Implement all Charlotte Tilbury education and training initiatives to achieve desired business results.
• Monitor training needs of assigned markets to plan and lead all trainings.
• Educate retail accounts and brand experts to improve sell‑through & sales volume.
• Build strong relationships with store teams to ensure optimum brand partnership and awareness.
• Drive social strategy through regular participation in internal and external social media channels (Instagram, Tik Tok, etc.).
• Drive the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting.
• Lead by example in the execution of all KPIs, service, sales, professionalism and personal image.
• Assess and communicate the effectiveness of training initiatives to Area Sales and Education Manager and Director of Education.
• Evaluate training needs and conduct in‑store support and in‑store trainings based on business needs.
• Create educational video content to be leveraged internally and externally.
• Plan, lead, and support sales‑driving events across all retailers.
• Support VIP appointments and PR activations on behalf of the Charlotte Tilbury Pro Team.
• Execute trainings, events, and create content.

• Create and maintain an atmosphere in store geared to achieving sales goals.
• Ensure staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards.
• Observe and provide collaborative, hands‑on feedback to teams on makeup ability, facilitation, service and selling skills.
• Oversee and conduct certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume.
• Ensure lucrative and competitive sell‑through of new launch and hero products through in‑store training on product knowledge and technique.
• Follow up on all core trainings in store providing feedback and partnership with the Account Executive and Account Coordinator; side‑by‑side leadership to yield results.
• Partner with Sales Team on measures to reduce and minimize staff turnover.

• Ensure timely submission and accuracy of company credit‑card expenses, expense reports and company‑owned asset forms.
• Report and maintain personal training budget within the fiscal year.

Reporting to Regional Education Manager.

• Ability to lead and provide guidance to a team while managing multiple priorities.
• Proven history in adult learning and instructional training.
• Ability to travel 75% and internationally.
• Ability to create winning partnerships with retailers.
• Advanced customer service, artistry, social media and public speaking skills.
• Experience with…