Retail Store Manager

Retail Store Manager at Watson’s Chocolates

Title: Retail Manager

Job Category: Retail

Department/Group: Retail

Level/Salary Range: $18‑$24

Position Type: Full Time

Watson’s Chocolates is an 80‑year‑old chocolate confectionery manufacturer and retailer based in WNY. Most famous for our Sponge Candy, we have 8 retail locations and a very robust website.

This location on Transit Road in East Amherst is one of our busiest stores and ideally our store manager should be filled with enthusiasm – not only for the retail environment but for chocolate! We are known for our customer service as well as our high‑quality products, and we are seeking an individual to match that in every way. Creativity and leadership skills are a must to lead our amazing team of staff at Watson’s in East Amherst.

• Create an exceptional retail experience
• Lead and direct the business activities of the storefront
• Serve as a voice and the face of Watson’s in the neighborhood
• Manage inventory and all monetary transactions
• Ensure quality by proper training of all store employees
• Attend seasonal meetings at HQ in Tonawanda
• Conduct staff meetings with personnel on a regular basis
• Maintain store appearance and cleanliness
• Educate customers on products and company history
• Help with social media
• Maintain high quality and consistent product standards
• Maintain familiarity with product and quality standards
• Other duties as assigned

• Applicant should have previous retail experience
• History in a leadership role
• Passion for high quality products and customer service
• Perform repetitive motion with the hands, wrists and forearms to pack candy and manage storage
• Carry weight, lift – lift up to 5 pounds frequently and up to 30 pounds occasionally

Watson’s offers competitive pay with paid vacation.

Mid‑Senior level

Full‑time

Sales and Business Development

Food and Beverage Manufacturing