Operations Director

Job Title:

Operations Director

Reports to:

Store Director

Division:
Retail

The Operations Director is responsible for driving operational efficiency and achieves profitability goals within their designated area/store. They oversee expense management, shortage prevention, staffing and scheduling, merchandise flow, customer service, and adherence to housekeeping and safety standards. The Operations Director serves as the key on-site team member leading Operational Excellence through system savviness, collaborative partnership with all store team members, corporate partners and stores across the network.

• Collaborate with store teams to streamline workflows, allowing for increased focus on the client experience.
• Manage non-payroll expenses, directly responsible for costs related to all operational activity.
• Direct receiving and processing of all merchandise receipts; ensure back-of-house standards are maintained.
• Analyze store shortages and implement reduction initiatives in partnership with the Asset Protection.
• Ensure thorough understanding of procedures, policies, exposure standards, and shortage awareness by the store team, including all People Leaders and colleagues.
• Support and set up for events.
• Ensure accurate set-up and handling of merchandise across both front-of-house and back-of-house operations, supporting effective product availability and presentation.
• Train, motivate, and develop the store team to maximize their potential and business opportunities.
• Clearly communicate store and Company objectives to ensure both store management and all associates are well-informed.
• Oversee store maintenance, ensuring a safe, clean and welcoming environment is maintained for both clients and employees.
• Manage supply budgets and ensure the store remains stocked with selling supplies and other required items.
• Initiate and implement shortage and safety programs.
• Recruit and select qualified support colleagues, as applicable.
• Partner with store management on team development, identifying training needs and any operational challenges and recommending actionable solutions.
• Create a positive, inclusive work environment focusing on internal and external customer service and safety.
• Address colleague concerns fairly and reasonably, consistent with Company values.
• Monitor and address performance issues promptly; administer reviews and check-ins, as applicable.
• Utilize the check-in process as a tool for colleague talent development, promotion, and advancement.
• Improve overall Operations Efficiency results by focusing on training and support.
• Effectively manage the operations of multiple locations/within a Flagship across the designated area assignment.
• Act as a systems Super User during the digital migration project; attend all relevant training and meetings to lead local implementation and training efforts.
• Maintain in-depth expertise on store systems and provide continuous support to store teams, while offering insights and feedback to corporate partners.
• Lead continuous communication and training efforts on system, policy and process enhancements and updates.

• 5-7+ years experience in an Operations supervisory role within a fast-paced premium retail or experience-based environment. 3+ year in a multi-unit or Flagship environment preferred.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on store and Company needs.
• Detail oriented
• Must have knowledge of POS and Inventory management systems.
• Excellent communication, collaboration and interpersonal ability.
• Adaptable and collaborative, with a continuous improvement mindset.
• Strong business acumen with the ability to use systemic reporting to drive decision making.
• Excellent critical thinking and problem-solving abilities.
• Strong knowledge of inventory and shrink mitigation shortage and investigation.

Salary Range: $100,000 - $120,000

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.