Supervisor , Coach Coffee Shop - Valley, NY

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Job Title:
Supervisor – Food & Beverage

Primary

Purpose:

The Lead Supervisor supports the store leadership team in delivering an exceptional guest experience, driving sales, and maintaining operational excellence in all roles. This role is a key part of the store's leadership structure, helping to coach and develop team members in alignment with district priorities and Coach values.

The successful individual will leverage their proficiency in:

• Guest's Experience
  :
  Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership
  :
  Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team Coaching
  :
  Provide real-time feedback, training, and support to associates to elevate their beverage craft, selling, and service skills.
• Operations:
  Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving
  :
  Address customer concerns and practical issues with professionalism and urgency.
• Brand Ambassador
  :
  Uphold Coach's brand values and ensure a consistent luxury experience, and act as an ambassador in their local market/mall.

The accomplished individual will possess...

• 1-2 years of experience in retail or food service management or retail.
• At least 6 months to 1 year in a position that required constant interacting with and fulfilling the requests of customers.
• At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.
• Available to work flexible hours that may include early mornings, evenings, weekends and holidays.

Skills & Abilities

Required:

• Ability to direct the work of others
• Ability to learn quickly
• Proven ability to develop talent
• Proven organizational skills
• Proven ability to work with food & beverage operating systems
• Strong interpersonal skills
• Work as part of a team and build relationships

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity
  :
  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results
  :
  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy
  :
  Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly
  :
  Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to…