Shift leader, Retail

Shift Leader at Wegmans Food Markets summary:

The Shift Leader in the produce department oversees team coordination to ensure efficient stocking, merchandising, and customer service in a grocery store setting. They manage inventory, train staff on products and processes, and maintain food safety and quality standards. The role emphasizes strong customer engagement, operational efficiency, and supporting team member development within a retail grocery environment.

As a produce department coordinator, you will work with a team across all areas of the department to deliver incredible customer service and stock fresh, high quality items for our customers. You will assist with the coordination of daily tasks to ensure produce items are stocked, displayed creatively and readily available for our customers.

What will I do?

• Assist in coordinating the activities of team members, ensure tasks are prioritized and completed efficiently, and department runs smoothly, educate team members on products and processes in the department, understand how to look up and track financial measures
• Proactively approach and engage with customers like friends to provide incredible service, build meaningful relationships, suggest the perfect products, help locate items, efficiently and accurately fulfill orders
• Expand personal knowledge of relevant products, share passion and knowledge about unique, new, and seasonal offerings, and understand how trends, seasons and holidays affect department financials
• Understand how products look/smell at peak of perfection, ensure use of production guides, job aids, core recipes, and techniques to provide a consistent and quality outcome
• Assist in ordering and inventory processes, utilizing order guides to help control inventory and shrink
• Maintain department appearance by unloading deliveries, stocking product, displaying proper signage, ensuring displays are well-merchandised, rotating for freshness, checking for and shrinking outdated product
• Ensure team members properly use equipment and handle products, keep accurate logs, follow department job aids and food safety, human safety and 5S guidelines, and comply with Wegmans Policies and federal and state laws

Required Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting

Preferred Qualifications

• Managerial/supervisory experience
• Experience working on a farm
• Experience ordering products and controlling inventory

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits*

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

* Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.