Sales Supervisor

Position: Sales Supervisor New York , United States
Location: New York

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ID (accounts for anonymous companies) | 693,176 |
* Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business
* Manage Customer Relationships and Customer Service
* Develop a deep knowledge of the Zegna collections to advise customers on styling and “total looks”
* Maximize sales through retail operational excellence.
* Active benchmarking of competitor business and brand activities
* Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset
* Collate useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines
* Utilize CRM software as the primary tool for after-sales communication
* Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies, etc.
* Develop an in-depth knowledge of Zegna products to include composition, style and origin
* Execute activities to drive sell-through; proactively collaborating with merchandising and planning teams on stock consolidation and transfers
* Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager.
* Assume the responsibilities of the General Manager in his or her absence.
* Perform opening and closing procedures of the store.
* Maintain the highest level of security awareness within the store.
* 4-5 years of experience in the retail/hospitality
* Ability to self-learn and self-develop
* Strong customer service orientation, ability to delight clients
* Proficient with digital technology
* Exhibit excellent team leadership, customer service, and interpersonal skills
* Bachelor’s Degree or equivalent required
* Excellent written and verbal communication skills
* The hiring range for this position ranges from $90,000-$95,000 annually, with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
* Annual gross salary range: $85,000k-90,000k + Competitive monthly bonus
* Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more.
* Learning and development programs, including access to ZEGNA Made to Measure certification.
* Paid vacation and holidays, based on tenure and role level
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