Director Operations Support

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Category/Area of Expertise: Store Operations Support

Job Requisition: 474343

Address: USA-NY pymate= Nanuet thiệu 101 Market Street Suite E

Store Code: Store Support - Brands (5148989)

Here at Stop & Shop, we have served our customers and neighborhoods for more than a century. We are a place where everyone can thrive and feel like part of a family.

The purpose of this role is to create and lead the strategy, execution, and support for Omnichannel Operations of Stop & Shop store operations. This role oversees omnichannel operating expenses, vendor services, contracts, and operational excellence while aligning with brand strategy and culture to deliver customer value. It also owns the execution of the customer‑centric strategy to drive the customer value proposition (CVP).

This position is the primary owner responsible for leading the Operations Support functions including business continuity, crisis response, holiday and model store planning and execution. It analyzes and balances store implementation capacity with new initiative tracking across all channels for store and support functions, working cross‑functionally across the brand and ADUSA functions.

• Lead omnichannel operational support, ensuring alignment with brand strategy and customer‑centric goals.
• Oversee operating expenses (OPEX) of $1B and $6M in capital investments.
• Own strategy and execution of all retail support functions including holiday planning, store capacity, and initiative tracking.
• Lead all aspects of business continuity, emergency response, and crisis management coordination, maintaining store emergency procedures and coordinating cross‑functional responsibilities and updates to BIA’s and BCP’s.
• Lead e‑commerce fulfillment, customer experience, and last‑mile logistics.
• Lead adoption and execution of best practices and continuous improvement in digital fulfillment and support operations.

• Serve as brand lead working with ADUSA Business Continuity teams and supporting communication processes and updates.
• Serve as liaison between ADUSA and the Brand Theater, specifically in the Store Support Service area, Digital and Retail, and Indirect Center of Expertise (COE) teams.
• Lead omnichannel operational strategy and service strategy for Brand planning through Enterprise Business Review (E ) and Internal Business Review (I ) cycles.
• Collaborate with digital teams (ADUSA) to align new business solutions and optimize e‑commerce execution.
• Collaborate with customer experience team to drive key initiatives and metrics related to e‑commerce at store level.

• Vet and prioritize business changes against store‑level capacity constraints by maintaining brand calendar of events and pilots.
• Lead demand modeling and capacity planning to ensure successful initiative execution without disrupting store operations.
• Lead the planning for major store initiatives, launches, and annual campaigns.
• Lead and support implementation for new initiatives, formats, offerings, and coordinate across Operations and Brand teams to support training, execution, standards, and process documentation and overall store execution.
• Partner with respective support area owners to ensure store impact is fully identified and planned, including who will be impacted, how much time, store labor impact, etc.
• Partner with Brand leadership and respective support area owners to establish alignment on implementation, resources, budget, approach, and timing.

• Ensure operational policies and procedures are standardized, updated, and compliant across allicije channels.
• Lead integration of operations support functions and ensure alignment with retail and e‑commerce needs.
• Oversee the update and maintenance of store policies and procedures related to process, regulatory, compliance, and strategy changes.
• Liaise between Brand and key operational partners (ADUSA, COEs).
• Support cash office function in stores for questions, training, and best practices.
• Support initiative planning, training, project execution, and process documentation…