Customer Engagement Associate - Part Time; 2nd Ave

Customer Engagement Associate - Part Time (1222 2nd Ave)

Job Category: Retail

Requisition Number: CUSTO
001151

• Posted:
  January 13, 2026
• Full‑Time
• On‑site

1222 2nd Avenue, New York, NY 10065, USA

The Customer Engagement Associate works to provide first‑rate customer and donor services, maximizing sales and supporting the daily operations of the store.

• Responsible for opening and closing the store in the absence of the Store Manager.
• Utilize Housing Works’ tools to ensure store operations and standards are met.
• Ensure compliance with all Housing Works’ policies and procedures.
• Constantly review store environment to improve operations and merchandising.
• Ensure that the store uses daily focus ọnọdụ staff/volunteer deployment, sales goals, special promotions, and daily to‑dos.
• Work closely with Management to train and develop the skills of all employees and volunteers to ensure full understanding of standards, organizational goals, and direction.
• Ensure staff and volunteers have been thoroughly trained on register operations, visual merchandising techniques, and store maintenance standards.
• Demonstrate proper care, handling, and maintenance of donations, store merchandise, and all interior fixturing.
• Ensure the store is merchandised in accordance with Housing Works standards, creating attractive displays, promoting upcoming events, and executing floor plans that highlight premium quality products.

• Commitment to excellent customer service.
• Experience/knowledge of a thrift store environment preferred.
• Excellent communication skills (both verbal and written), interpersonal and team‑oriented skills.
• Self‑starting,  motivating­ mindset.
• Strong interest in Housing Works’ mission to end the dual crises of homelessness and HIV/AIDS.
• Basic mathematical skills including adding, subtracting, multiplying, dividing, and calculating percentages.
• Basic knowledge of Microsoft Word, Excel, and web‑based email applications.
• Flexibility in schedule; weekends and holidays are required.
• Physical ability to stand, walk, kneel, bend for extended periods, and lift up to 40 pounds.

We offer creditors three comprehensive health‑care plans to choose from, with Housing Works covering most of the plan; you pay a portion based on your salary. Staff accrues paid time off immediately, up to 30 days earned in the first year. An educational benefit is available for tuition loan reimbursement, tuition costs, and textbooks.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law, Housing Works complies with applicable state and local laws governing nondiscrimination in employment at all its facilities. Housing Works does not request prior salary information during the hiring process;

this policy applies to all terms and conditions of employment.

Housing Works requires employees in the Health Services division to be fully vaccinated against COVID‑19, unless approved for a legal accommodation. For accommodations, contact Human Resources.

Job candidates should be aware that scammers may pose as employers and create fake postings to extract personal information. Housing Works never asks for personal information over the phone. To confirm authenticity, contact recruitment.

Housing Works was founded in 1990 with a long‑term commitment to AIDS advocacy. The organization operates 10 high‑end thrift shops in Manhattan and Brooklyn and a popular Bookstore Café in Soho, and provides a wide range of services including health‑home care management, behavioral health, and syringe exchange programs.

This position falls under a bargaining unit represented by the Retail Wholesale and Department Store Union (RWDSU). The RWDSU has the exclusive right to bargain over terms and conditions of employment related to this role.

Equal Opportunity Employer. This employer must notify all applicants of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.