GC Pro Logistics Coordinator

We are focused on bringing the power of technology to customize solutions in sound and sight to creating new experiences in the fields of personalized studios, concert venues, educational institutions public and private, and houses of worship, we design and install custom audiovisual systems that exceed expectations.

Are you a high-performing AV Sales Professional looking to embark on a journey to propel your career to the next level?

If so, then consider joining the GC Pro sales team who sell business-to-business audio visual solutions to a broad scope of customers.

The Logistics Coordinator (LC) supports GC Pro Account Managers by assisting with client payments and managing the order fulfillment process, including shipment tracking and delivery coordination. This role ensures that products and materials are delivered accurately, on time, and in accordance with GC Pro and vendor standards.

• Coordinate all aspects of GC Pro orders from client payments to delivery of goods and services.
• Track purchase orders, shipping, and delivery details, ensuring all data is correctly logged in CRM or GC systems.
• Communicate proactively with Account Managers, vendors, store personnel, and clients to provide status updates and/or resolve delays or discrepancies.
• Verify pricing, quantities, and delivery information on all purchase and sales orders.
• Process “roll tickets” upon proof of delivery.
• Support GC Pro related store operations by locating and coordinating store-sourced stock, assisting with shipping and receiving, and collaborating with retail teams.
• Offer guidance on GC Pro processes and protocols related to order management and fulfillment.
• Assist with returns, exchanges, and warranty claims, ensuring timely and accurate resolution.
• Identify and report inventory discrepancies, damaged goods, or obsolete Y Code items for RMA opportunities.
• Participate in team meetings, trainings, and special projects as assigned.

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220+ stores specializing in band & orchestra instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

• High School Diploma or GED required.
• Minimum 3 years of experience in logistics, operations support, or order management—ideally within Guitar Center.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint); experience with CRM or POS systems preferred.
• Strong organizational, problem-solving, and follow-up skills.
• Excellent communication skills and ability to work collaboratively with both internal and external partners.
• Basic familiarity with pro audio, video, or musical instrument equipment a plus.

• Work is primarily performed on-site at a Guitar Center retail location.
• Sitting required approximately 80% of the time, standing and walking each about 10%.
• No heavy lifting is required.

• Travel is not required.