Winter Plaza Sales Associate; Rock - Rockefeller Center

New York, New York, United States

#seaonal #temporary #hot opening

Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business

Hours:

Monday–Sunday, 7:00AM–12:00AM

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.
Be part of the energy, excitement, and magic of winter in New York City. To support peak season operations, we’re seeking confident, customer-focused Ticket Sales Associates (Winter Plaza). You'll be one of the first friendly faces guests meet, helping them make the most of their visit. From welcoming visitors and sharing recommendations to promoting seasonal experiences and assisting with ticket and tour sales, you’ll help create memorable moments every day.

This is a fast-paced, highly visible role for someone who loves meeting people, bringing positive energy, and working in a dynamic outdoor environment.

This seasonal opportunity provides hands‑on experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

You’ll help create a welcoming and memorable experience for guests while promoting seasonal offerings and supporting ticket and tour sales.

Guest Experience & Sales

• Welcome and engage guests.
• Promote seasonal products, experiences, promotions, and special offers.
• Provide information about attractions, observation deck experiences, landmarks, and points of interest.
• Assist with ticket purchases, tour reservations, and transaction questions.
• Address guest concerns professionally.
• Communicate information clearly to individuals and large groups.

Safety & Operations

• Monitor guest safety and report concerns to management.
• Support special events, activations, and peak‑period operations.
• Follow company policies, procedures, and appearance standards.
• Work independently and support team objectives.

• High School Diploma or equivalent.
• 1–2 years of customer service, hospitality, tourism, retail, sales, or guest experience experience preferred.
• Attraction, observation deck, entertainment, or hospitality destination experience preferred.
• Strong communication, organization, and problem‑solving skills.
• Confident and comfortable approaching guests.
• Basic computer skills and ability to learn ticketing/POS systems.
• Multilingual skills are a plus.
  
  Ability to work weekends, evenings, holidays, and assigned shifts.

• Work outdoors in cold, wind, rain, snow, and other seasonal conditions.
• Stand and walk for extended periods.
• Bend, kneel, reach, and move throughout the work area.
• Lift, carry, push, or move materials up to 30 lbs using proper equipment or wheeled carts.
• Operate computers, tablets, ticketing systems, and/or cash registers.
• Project your voice effectively in crowded environments.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job‑related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$18 - $18 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time:
  Minimum of 80 hours/calendar year. Part time/temporary:
  Minimum of 1 hour for every 30 hours worked.…