Store Manager, Soho - Jil Sander

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms.

The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

The Store Manager is the business owner of the store results, accountable for delivering sales and profitability targets while bringing the brand's identity to life in every client interaction. This role leads all aspects of store performance: commercial results, client development, team leadership, visual and operational standards, and compliance with company policy and local labor law.

The Store Manager builds and develops a high-performing team, sets the service standard on the floor, and cultivates lasting client relationships that drive repeat business and local market presence. Success requires balancing entrepreneurial commercial judgment with disciplined execution of brand and corporate guidelines — acting as the primary link between the store and headquarters/regional partners in merchandising, HR, operations, and marketing.
Reports To: Retail Director

• Maintain a full command of the business strategy and translate it into actions that deliver sales and financial targets.
• Build the store strategy and annual action plan, establishing a clear roadmap of expected sales and financial achievement.
• Communicate and track store sales and Key Performance Indicators (KPIs), providing context and rationale behind business results.
• Review profit and loss reports monthly and develop action plans to address expense controls as needed.
• Deliver against expense budgets by actively monitoring and controlling all expense items.
• Conduct daily, weekly, and monthly analysis of business and product reporting to anticipate and respond to shifts in business or merchandising performance.

• Own recruitment, development, and performance management for the store team.
• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Ensure every team member is fully trained in their job responsibilities and aligned to the store's business objectives and strategies.
• Train the team on new and existing company policies and procedures.
• Identify individual strengths and development areas, and build targeted development plans for store personnel.
• Train and hold the team accountable to customer service standards that deliver a stellar customer experience.
• Ensure all staff are properly trained in POS transaction handling and cash management procedures.

• Lead and follow up on the clientele program, ensuring all sales professionals are developing and retaining long-term clients.
• Hold clienteling processes to a consistently high standard across the store.
• Develop and grow the existing customer database.
• Ensure CRM is executed within Company standards.
• Partner with the direct supervisor and store team to resolve customer issues to the customer's satisfaction.

• Execute all aspects of daily store operations, including store logistics, stock flow,…