Customer Experience Associate - SoHo

As a Customer Experience Associate you will be the first point of contact for our clients. You will provide client education on our company mission and services, and provide an exceptional client experience by determining our clients’ needs and assisting them to find the products and services that meet them. As a Customer Experience Associate, you will be the ambassador of the brand and work with cross functional teams in your store to deliver a warm and personalized experience.

• Provide a consistent, outstanding experience by greeting all clients and directing them to the right area for swift resolution of their needs
• Support client services such as in-store returns and consignment drop offs
• Assist customers while shopping by listening, connecting, and making recommendations
• Demonstrate active listening skills to accurately identify and solve customer/consignor relations issues
• Support operational functions as needed, such as customer transfers
• Demonstrate a can-do attitude with the ability to handle multiple, time-sensitive situations while remaining calm and collected
• Responsible, reliable and a team player to work alongside many cross functional teams
• Provides elevated care and concern when handling all luxury items in-store, jewelry, watches, home and art pieces, as well as consignor pieces)
• Strong attention to detail in all aspects of brand standards including personal appearance, communication in written and verbal forms
• Maintains objectivity when dealing with client issues to determine the best solution
• Asks questions and seeks to understand vs. making assumptions; open to feedback and applies it quickly to fail fast and remain future focused in adverse situations
• Self-aware and able to ask for help when needed to avoid delays with workload management and to proactively manage and prevent levels of personal stress from rising

Minimum Requirements:

• 1-2+ years of work experience, luxury preferred
• A strong people orientation paired with entrepreneurial spirit
• Self-motivated and competitive
• Ability to master multiple technical devices and systems
• Ability to communicate clearly, listen thoroughly and respond quickly with accuracy
• Possesses a strong attention to detail and excellent follow up skills
• A desire to work with people, and a strong understanding of excellence in customer service
• Professional appearance, communication and demeanor
• Basic understanding of luxury brands and artists
• Commitment and curiosity towards retail- fashion, fine jewelry and watches, and fine art and home

• Ability to lift and move merchandise up to 25 lbs
• Flexible schedule that requires working variable shifts including evenings, weekends and holidays required

• $500/month bonus (at target)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental, Vision & Commuter Benefits (applicable locations)
• Paid Parental Leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• Find out more about our Benefits here. ()

• $250/month bonus (at target)
• Employee Stock Purchase Plan
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• Find out more about our Benefits here. ()

The expected hourly rate for this role is $23.00-$23.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and…