Senior Manager, Retail

Overview

Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

• Evaluate and deeply understand business performance across the Americas region, translating data into actionable insights aligned with Maison expectations.
• Develop strategies and behaviors that drive sales through key retail drivers and metrics.
• Formulate business strategies to address opportunities within the region and to improve retail performance.
• Facilitate the implementation of reporting excellence and contribute to data‑driven decision making.
• Manage retail business projects, including building high‑level business decks.
• Support cross‑functional departments with regular sharing of data to highlight concerns and opportunities in business trends, and support in budget/LE process as well as monthly phasing.
• Partner with the Training team to analyze boutique performance, identifying top performers, emerging talents, and opportunities for improvement, and liaise with senior leadership and HR to ensure retail teams have the necessary tools for optimal performance.
• Serve as the BI & Analytics expert and “go‑to” person for all retail and staff: drive new BI functions roll‑out to the US market, run key user tests, conduct Retail KPI training, and new boutique director training on reports and dashboards.
• Manage the Pre‑CAR process for projects across the Americas network by conducting market research and projecting sales and team structures for boutiques.
• Create tools to support the boutique management teams with forecasting, compliance adherence, and overall performance (e.g., ad‑hoc reporting, educational tools).
• Prepare and perform financial analysis and reporting on KPIs for frequent reporting.

• At least 7 years of previous work experience in luxury retail.
• High affinity for numbers and ability to understand, interpret, and present data with attention to detail and connect insights into larger strategic initiatives.
• Proven experience monitoring, tracking, and reporting KPIs and knowledge of retail budgets, sales trends, and forecasting.
• Bachelor’s Degree.
• Excellent computer skills including Microsoft Excel and PowerPoint, with advanced Excel skills.
• Knowledge of retail math (SAP BI, Power BI, and/or Google Looker highly beneficial); SAP knowledge is preferred.

• Comprehensive benefits program: medical, dental, and vision plans.
• Health savings and flexible spending accounts.
• Life insurance, disability benefits, and 401(k) with employer match.
• Paid time off, wellness reimbursement benefit, and employee assistance program.
• Volunteer days off to support community initiatives.
• Salary range: $125,000 - $145,000 (Annual).
• Bonus eligible.