Dual Rate-Retail Clerk​/Retail Shift Manager

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Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The Retail Clerk (Primary position), who is responsible for assisting customers in the retail operations is called upon to fill the position of Retail Shift Manager (Secondary position) when needed. The Retail Shift Manager is responsible for the retail store operations and coat check on an assigned shift. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Display merchandise neatly and in proper order.
2. Mark prices on merchandise.
3. Accurately operate cash register and balance bank at the end of shift.
4. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
5. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
6. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
7. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
8. Attend all necessary meetings.
9. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

ADDITIONAL SECONDARY POSITION DUTIES:
1. Manage gift shop/coat check operations, including Retail Clerks and Coat Check Attendants, on an assigned shift. Responsible for opening and closing stores.
2. Prepare weekly work schedules and assignments for the Retail Clerks and Coat Check Attendants. May take on Timekeeper role, confirming hours worked for payroll.
3. Maintain records, run and submit reports as assigned.
4. Perform weekly inventory count of all stock in the stores to requisition needed merchandise from the warehouse. Price mark store items as assigned.
5. Perform a monthly physical inventory for auditing purposes.
6. Handle difficult customer situations within limits of authority.
7. Identify and follow up on special ordering of merchandise based on supply and demand.
8. Assist in the hiring process, interviewing and offering an opinion on new hires.
9. Train, motivate, and assist in performance evaluations of Retail Clerks and Coat Check Attendants.
10. Cover the sales floor and register when needed.

QUALIFICATIONS/REQUIREMENTS:

Education/

Experience:

1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. Two (2) years retail experience required.
4. One (1) year of supervisory experience required.
5. Must have proficient computer skills.

Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Ability to define problems, collect data, establish facts and draw valid conclusions.
4. Must have the ability to deal effectively and interact well with the customers and employees.
5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to effectively understand and communicate to candidates and employees.
2. Must be able to walk and move through all areas of the casino.
3. Must be able to stand for long periods of time.
4. Must be able to stoop, kneel, reach, pull, lift, talk and hear.
5. Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to thirty (30) pounds of force…