Member Specialist

Position Summary

Provide member service, maintain checkout area, resolve member issues, promote Sam's Club products and services, support members on self‑service technology, process purchases, manage payments, returns, refunds, exchanges, and uphold safety standards.

• Maintain the checkout, entrance, and exit areas, ensuring a safe and organized shopping environment.
• Verify membership cards, acknowledge members, and assist with purchasing decisions.
• Locate and arrange merchandise, identify shrink and damages, and maintain proper merchandising zones.
• Handle merchandise returns, follow proper procedures, and report unsafe situations.
• Assist with member payments, refunds, and exchanges per company policies.
• Execute emergency response procedures, maintain documentation, and report potential security incidents.
• Train new associates on processes, technology, and program rollouts; provide ongoing learning and process improvement opportunities.
• Collaborate with managers, co‑workers, and partners to identify priorities, meet deadlines, communicate progress, and suggest improvement opportunities.

• Health benefits:
  
  medical, vision, dental coverage.
• Financial benefits:
  
  401(k), stock purchase, life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy reimbursement.

The hourly wage range is $19.00 to $27.00, meeting or exceeding the applicable minimum wage. Additional compensation may include premiums ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

• Retail experience, including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Primary

Location:

801 Frank Sottile Blvd, Kingston, NY , United States.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees for a range of programs.

Eligibility requirements may apply to benefits and may depend on job classification and length of employment.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding illegal drugs and alcohol on the job.