Retail Operations Manager

Retail Operations Manager / General Manager

Location: Long Island, NY (100% Onsite)

Employment Type: Full-Time

Our client is a well-established, upscale retail destination on Long Island, offering a beautifully curated selection of home décor, plants, outdoor furnishings, gifts, floral, and seasonal merchandise.

We are seeking an experienced, hands-on Retail Operations Manager / General Manager to oversee all aspects of the business, drive profitability, lead a high-performing team, and support continued growth.

This is an exciting opportunity for an entrepreneurial retail leader who combines strong financial and operational expertise with a passion for merchandising, customer experience, and business development.

• Oversee all day-to-day business operations, ensuring efficiency, profitability, and exceptional execution.
• Take ownership of P&L performance, including revenue, expenses, labor costs, margins, and profitability.
• Develop and manage budgets, financial forecasts, and operational strategies.
• Identify opportunities to increase revenue, improve margins, and streamline processes.
• Manage vendor relationships, purchasing, inventory controls, and overall operational efficiency.

• Lead, mentor, and develop teams across sales, merchandising, customer service, and operations.
• Oversee hiring, training, scheduling, performance management, and employee development.
• Establish clear performance expectations and accountability.
• Foster a collaborative, customer-focused, and results-driven culture.
• Maintain a visible, hands-on leadership presence throughout the business.
• Develop and execute strategies to drive sales growth and improve overall store performance.
• Ensure an exceptional customer experience across all departments.
• Oversee visual merchandising, product presentation, and seasonal displays.
• Monitor sales trends, customer preferences, and product performance.
• Partner with buying and merchandising teams to optimize product assortments and inventory.

• Develop and support marketing initiatives to increase brand awareness, customer traffic, and revenue.
• Collaborate on digital marketing, social media, email campaigns, promotions, and special events.
• Identify opportunities for community partnerships, customer engagement, and new revenue streams.
• Plan and execute seasonal marketing strategies and in-store experiences.
• Monitor industry trends and competitive activity to identify growth opportunities.

• Oversee inventory planning, replenishment, stock management, and loss prevention.
• Manage seasonal transitions, ensuring appropriate staffing, inventory, and operational readiness.
• Coordinate with vendors and internal teams to maintain product availability and presentation standards.
• Ensure operational consistency across indoor and outdoor retail environments.

• 7+ years of progressive experience in retail management, general management, or business operations.
• Proven P&L ownership and financial management experience required.
• Strong background in team leadership, hiring, training, and performance management.
• Demonstrated success driving revenue growth and improving profitability.
• Experience overseeing marketing initiatives, merchandising, and customer engagement.
• Strong knowledge of inventory management, purchasing, vendor relations, and retail operations.
• Excellent analytical, organizational, communication, and problem-solving skills.
• Entrepreneurial, proactive, and comfortable operating in a hands-on environment.
• Ability to work onsite on Long Island.

Candidates with backgrounds in the following industries are especially encouraged to apply:

• Luxury lifestyle and specialty retail
• Floral, garden centers, and nurseries
• Outdoor living and seasonal merchandise
• Gifts, design-focused retail, and boutique environments

While experience in these categories is preferred, we welcome accomplished retail leaders from other industries who bring strong business acumen, operational expertise, and a proven record of success.

We're looking for a true business operator, not simply a store manager
.

The ideal candidate has successfully managed a retail business or significant operation, understands the financial drivers behind profitability, and knows how to build, motivate, and hold teams accountable.

This individual should be equally comfortable analyzing a P&L,…